Senior Program Manager

Akkodis is seeking a M365 Program Manage r for a Contract w2 job with a client in Jacksonville, FL. We are seeking an experienced Project / Program Manager to lead the delivery of enterprise collaboration and voice transformation initiatives within a highly regulated banking environment. This role will be responsible for managing complex technology programs involving Microsoft 365, Microsoft Teams Voice, enterprise telephony, Cisco UC, SIP Trunking, Direct Routing, and voice migration projects .

The ideal candidate will have a strong background in end-to-end program delivery, stakeholder management, risk governance, operational readiness, and user adoption. This individual will partner closely with business, technology, infrastructure, security, compliance, and vendor teams to ensure successful execution of strategic collaboration and communication initiatives

Rate Range: $68/hour to $70/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Key Responsibilities include:

• Lead end-to-end delivery of enterprise collaboration, telephony, and productivity technology programs from initiation through implementation and operational handoff.
• Develop and manage comprehensive program plans, timelines, milestones, dependencies, and deliverables.
• Coordinate cross-functional teams across business, technology, operations, security, compliance, and vendor organizations.
• Drive program governance processes, including status reporting, risk management, issue resolution, and escalation management.
• Identify, assess, and mitigate program risks, issues, dependencies, and implementation obstacles.
• Manage enterprise voice transformation initiatives, including Teams Voice, Direct Routing, SIP Trunking, Cisco UC/CUCM, PBX modernization, and telephony migrations.
• Ensure successful user migration activities, communication planning, training coordination, and change management execution.
• Track project health and provide regular updates to leadership, stakeholders, and governance committees.
• Collaborate with technical teams to ensure solution design, testing, deployment, and operational readiness requirements are met.
• Develop and monitor service management metrics, operational KPIs, and post-deployment success measures.
• Support implementation of governance, security, compliance, and regulatory controls in accordance with banking standards.
• Create executive-level presentations, dashboards, status reports, and decision-support materials.
• Utilize Jira and other project management tools to manage workstreams, dependencies, and program execution.

Required Qualifications:

• Bachelor's degree or equivalent work experience.
• Minimum 7+ years of Project or Program Management experience delivering large-scale technology initiatives.
• Proven experience managing enterprise collaboration, voice, telecommunications, or productivity technology programs.
• Demonstrated experience delivering programs from planning through implementation and operational transition.
• Strong experience managing project schedules, budgets, risks, issues, dependencies, and stakeholder communications.
• Experience coordinating multiple cross-functional teams and vendors simultaneously.
• Excellent verbal and written communication skills with experience presenting to senior leadership and executive stakeholders.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at [email protected].

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance