Senior Program Manager

Who you are

• It is best suited for someone who enjoys building systems, simplifying complexity, and creating leverage for the teams around them
• 8+ years of experience in program management, strategy & operations, marketing operations, product operations, business operations, or a related field
• Demonstrated experience building and operating planning systems, reporting systems, or other cross-functional operating infrastructure
• Proven ability to translate strategic direction into scalable workflows, systems, and organizational adoption
• Experience driving complex cross-functional initiatives from concept through operationalization in a fast-paced, high-growth environment
• Strong analytical and problem-solving skills, with the ability to use data to improve decisions and influence stakeholders
• Exceptional cross-functional leadership skills and ability to influence without direct authority
• Excellent written and verbal communication skills, including experience preparing executive-level reporting and recommendations
• Demonstrated fluency with AI-enabled workflow design, automation, and process improvement, with experience applying AI to improve operational scale and efficiency
• Experience building or scaling a PMO, Product Operations, Marketing Operations, or Strategy & Operations function
• Experience building planning systems, OKR systems, executive reporting, or organizational operating mechanisms
• Familiarity with product development lifecycles and marketing operating models
• Experience designing dashboards, executive reporting, or planning tooling
• Experience leveraging AI to redesign workflows and improve organizational efficiency

What the job involves

• Fetch is seeking a Senior Program Manager to build, own, and continuously improve the planning and performance systems that enable Product and Marketing to operate effectively
• In this high-impact individual contributor role, you'll partner closely with Strategy & Operations leadership to translate operating model vision into durable systems
• You'll build the planning infrastructure, reporting systems, and recurring operating mechanisms that leaders rely on to make better decisions, while using AI and automation to reduce manual work and improve organizational scale
• This role sits at the intersection of program management, operations, analytics, and organizational effectiveness
• Build and run the infrastructure supporting annual planning, quarterly planning, roadmap reviews, and planning cycles
• Create planning templates, planning calendars, dependency trackers, executive rollups, and portfolio cross-cuts that help leaders identify gaps, overlaps, sequencing risks, and capacity constraints
• Build the workflows, reporting, and automation that keep planning running smoothly before, during, and after each planning cycle
• Continuously improve planning systems as organizational needs evolve
• Build and run the OKR operating system, including templates, reporting, status collection, executive summaries, and review cycles
• Build KPI dashboards, scorecards, and reporting that provide visibility into priorities, progress, organizational health, and business performance
• Create a consistent operating model for evaluating cross-functional initiatives and integrated marketing moments
• Automate recurring reporting and executive rollups wherever possible while continuously improving the quality and usefulness of insights
• Identify opportunities to simplify, standardize, and automate recurring work across Product and Marketing
• Design and implement AI-enabled workflows that reduce manual planning, reporting, documentation, and coordination
• Build reusable templates, tooling, documentation, and automations that improve consistency and reduce operational overhead
• Drive adoption of new systems through enablement, feedback, and continuous improvement

Benefits

• Equity: Hop on the rocketship and have your own stake in Fetch's success with generous equity.
• 401k Match: Fetch matches 100% of the first 4% of your 401(k) contribution.
• People Benefits: Enjoy a competitive suite of ebenfits to promote health for you and your family,. Medical, Dental, and Vision insurance. Flexible Spending Accounts & Health Savings Account, with automatic employer HSA contributions per pay period. Family forming benefit with $10k lifetime stipend.
• Pet Benefits: We know your furry friends are family, too. Pet insurance is fully covered for your first pet.
• Continuing Education: Fetch provides $10,000+/year in education reimbursement support for job-related courses or programs.
• Flexible Paid Time Off: At Fetch, you'll plan your time off as you see fit with our flexible PTO policy. On top of our flexible PTO, Fetch observes 9 paid holidays as well as a year-end-week-long break.
• Robust Leave Policies: Fetch offers generous leave time for health and personal needs, including 20 weeks of parental leave for primary caregivers and 14 weeks for secondary caregivers + $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Experience our beautiful work spaces, or get things done from the comfort of your couch. Choose what's best for each day.