Senior Program Manager

Who you are

• A proactive, hands-on mentality. You take immense pride in your work. You’re results-driven and detail-oriented, but also passionate about people, culture, and creativity
• Excellent written and verbal communication skills, with the ability to present ideas clearly, accurately, and succinctly
• Stellar time management and organizational skills, able to juggle multiple priorities under tight deadlines without sacrificing quality
• Thick-skinned, persistent, and diplomatic—you handle challenges with optimism and a solutions-oriented mindset
• Comfortable navigating across multiple internal disciplines (creative, production, strategy) and external partners to keep projects moving forward
• An understanding of when to escalate challenges and opportunities to the appropriate leads
• 3+ years of experience in a creative agency or similar communications environment, with a strong understanding of advertising, marketing, media, production, and agency finance
• Familiarity with the lifecycle of integrated campaigns across broadcast, digital, experiential and/or social
• Experience supporting or leading calls with cross-functional agency teams and interfacing directly with clients
• Fluent in Google Suite (especially Sheets and Slides); experience with resource management or workforce planning, as well as project planning tools
• Strong curiosity with a strong desire to learn and engage AI tools
• Experience directly managing timelines and deliverables for creative and production workstreams
• Exposure to or direct experience with production processes
• Acted as a producer or account executive in an agency environment with client facing
• A passion for culture, innovation, and helping brands show up meaningfully in the world

What the job involves

• Own the how. Develop scopes, timelines, budgets and delivery systems for programs ranging from complex to “simple.” Don’t assume one size fits all
• Coordinate internal and external meetings throughout the lifecycle of the program, and maintain close coordination with key stakeholders, including Business Leadership and Production
• Deliver strategic and creative deliverables directly to day to day clients. Own contact reports, internally and back to the client
• Manage talent allocations week over week. Work with the Group Engagement Director and Business Leadership to ensure programs are planned to achieve successful completion, including coming in on time and on budget
• Coordinate internal teams, ensure high quality delivery, and manage back to overarching strategy of the engagement
• Develop a strong understanding of client’s business and industry, key competitors, and audience demographics
• Help maintain integrated ways of working by reinforcing team processes and managing documentation and communications

Benefits

• Health & Well-being: Our health plans provide comprehensive coverage for you and your family. We offer robust medical, dental and vision benefits, with the option to enroll in FSA and HSA to save for the care you need. Plus, you can get free fitness classes through insurance, and healthy snacks at our offices
• Emotional & Mental Well-being: Focus on mental health and well-being has become more important than ever. We offer a spectrum of support for your mental well-being; from Headspace mindfulness and meditation, to free therapy and psychiatry at Talkspace
• Financial Well-being: Every full-time employee is eligible to take part in our 401(k) with company match, and competitive compensation
• Flexibility & Time Off: We believe that flexible time off allows our team members the freedom to balance the responsibilities of both their work and home lives. We also have 15 paid holidays and a paid company winter break. We offer generous paid leave and support for expecting parents and growing families
• Discounts & Perks: We want you to feel your best, both professionally and personally. We’re proud to offer inspiring office spaces with engaging events, commuter benefits, and discounts on the services you want and need