Senior Program Manager

Singapore (Singapore)

Role Title: Senior Program Manager

About the role

Your primary goal is to ensure that our creative teams can deliver groundbreaking work that exceeds client expectations, within agreed budgets and timelines. You’ll create project proposals and partner with our clients to write clear creative briefs. You’ll manage budgets and timelines, gather creative feedback, and keep your teams informed. You’ll be a central point of contact for clients, and a key representative of our agency.

Our work ranges from large-scale websites to smaller microsites. We also do plenty of

email, social, and display ad campaigns, plus brand identity work (logo design and

naming). So, you should be comfortable with managing diverse types of creative

projects with multiple dependencies, ensuring that those projects are delivered

on-time and on-budget, and being a key point of client contact.

This specific role will be focused on leading a large scale CRM/email program.

We mastered the art of working remotely since long before “corona” meant anything other than a tasty beverage, so much of your work will be with fully-remote team members located across North America.

What you’ll be doing

• Collaborate closely with Factor account lead, creative leads, designers, writers,

and other program managers.

• Schedule internal and client-facing meetings.
• Create custom project plans based on the project need since not all projects

have the same requirements.

• Track project budgets, timelines, and deliverables.
• Be a key point of client contact.
• Collaborate closely with client campaign managers, production teams and

cross-functional stakeholders.

• Be very flexible and adaptable to client feedback.
• Proactive in reaching out to and working with clients and stakeholders on

feedback and open questions.

• Ensure the creative team maintains consistency in content across all emails in

the program ecosystem.

• Manage resources within this account’s team and more broadly with other

project managers at Factor.

• Work with the agency’s leadership to create project proposals with budgets and

timelines, and get approval on those proposals

Qualifications

• 10+ years of experience in a related field
• Must have CRM experience on either the agency or client side. Bonus for

managing design systems within comms or CRM ecosystems.

• Must have experience as a client-facing program manager at either an

interactive creative agency or an in-house creative department for a

well-respected brand.H

• Must be self-motivated to prioritize and manage workload and meet project

deadlines.

• An ability to accept (and thrive on) constant change: deliverables, timelines,

budgets, and so forth.

• A multitasker who can successfully manage multiple projects ranging from small

to very large in scope on current project schedules

• A highly detail-oriented professional who is able to stay on top of the smallest of

details on all projects.

• Proven track record of effectively collaborating with creative and web

development teams, understanding their multi-layered workflows, and

facilitating seamless communication by clearly articulating concepts to both

technical and non-technical team members.

• Demonstrated ability to solve difficult technical problems, employing critical and

analytical thinking and innovative solutions.

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