Senior Program Manager

Who you are

• Bachelor's degree in a related field
• 10+ years of program management experience
• Experience using data and metrics to drive improvements
• MBA or Masters degree in a related field
• PMP or CSM certification
• Healthcare-related certification or license (including health coaching, nutrition/dietetics, exercise science, physical therapy, or practice management)
• Lean or Kaizen certification

What the job involves

• The Senior Program Manager, Health Coaching reports to the VP, Operational Excellence and serves as the business operations dyad partner to the Senior Director of Health Coaching & Practice
• The Senior Program Manager leads Health Coaching’s strategy and business planning and data driven continuous-improvement efforts
• They translate priorities into actionable operating plans, data-driven decisions, and measurable improvements in coach and member outcomes, operating performance, and cost to serve
• The Senior Program Manager proactively partners with stakeholders across Health Coaching, Care Delivery, Clinical, and the broader company to advance business priorities and improve new and existing programs
• They bring structure to complex business challenges by using data, performance metrics, and disciplined problem-solving to identify opportunities, clarify tradeoffs, inform decisions, and move cross-functional initiatives forward
• Because this person will influence colleagues within Health Coaching, Care Delivery, and across Omada, they will demonstrate strong leadership skills, operate effectively through ambiguity, and be highly collaborative and organized
• Management of strategic roadmap:
• Document and manage business priorities, project governance plans, project schedules, success criteria and project milestones
• Develop solutions, identify owners, set delivery/completion dates and set up mechanisms to ensure programs are on track
• Proactively identify and resolve issues that affect Omada’s Care Teams and/or member experience and may impair our ability to meet strategic, programmatic or product goals
• Actively build relationships across Omada teams to deliver on your roadmap
• Partner with Care Delivery program managers as well as partners in Clinical, Strategic Finance, Legal, HR, and Engineering/Product/Design to deliver on your roadmap
• Anticipate bottlenecks, make tradeoffs, balance business needs versus constraints, and provide escalation management as needed
• Drives programs end-to-end and execute continuous improvement and/or new workflow implementation strategy with minimal to no guidance
• Deeply understands broad business needs and prepares succinct recommendations for tradeoffs to balance business needs versus constraints
• Communication and change management initiatives:
• Facilitate decision making and alignment across a broad group of stakeholders
• Capacity to present well-reasoned and data-driven proposals in both verbal and written form
• Identify and communicate risks and mitigation plans in collaboration with stakeholders; develop and maintain goals, milestones and completion dates
• Drive ongoing program improvements based on feedback and performance measurements
• Utilize strong written and oral communication skills
• Have the ability to handle confidential and sensitive information with extreme discretion
• Develops materials for Care Team training, knowledge bases, and SOPs independently
• Demonstrated ability to influence change both internally and externally independently
• Sets the standard for authoring business cases and presentation slide decks
• Data analysis:
• Analyze data to perform needs and task analysis, scope projects and evaluate existing processes to propose solutions, define areas of focus/opportunity supported by data
• Identify process and system improvement opportunities by baselining/monitoring existing metrics, analyzing data and partnering with internal teams to positively impact results
• Develops business insights with custom metrics/attributes without guidance
• Builds business cases for new business metrics and implements them independently
• Creates feedback loops and drives continuous improvement independently

Benefits

• Remote first
• Flexible vacation
• Wellness days
• Parental leave
• Omada program
• Resources to thrive
• Meeting-free days