Senior Program Manager

Who you are

• 8+ years of experience in program management, organizational effectiveness, workplace strategy, employee experience, innovation, research, or a related discipline
• Expertise in tools and technology enablement, including AI adoption, knowledge management, digital workflows, automation, and the design of technology-enabled ways of working that improve employee effectiveness
• Demonstrated experience independently leading complex, cross-functional programs from ambiguity through measurable outcomes
• Experience designing and managing research, pilots, experiments, or other evidence-based innovation programs
• Strong understanding of Virtual First, distributed, hybrid, or modern ways of working
• Excellent written, verbal, facilitation, and executive communication skills
• Comfort working in ambiguity and proactively identifying opportunities rather than waiting for assignments
• Experience working in a distributed or Virtual First organization
• Experience with organizational behavior, change management, behavioral science, workplace research, or human-centered design
• Demonstrated curiosity about the future of work and emerging technologies

What the job involves

• Dropbox’s Virtual First team researches, tests, and scales better ways of working for a distributed organization. We combine organizational research, experimentation, behavioral science, technology, and employee experience to continuously improve how Dropboxers work—wherever they are
• As a Senior Program Manager, Employee Experience, you will own a strategic Virtual First work stream focused on tool optimization and technology-enabled ways of working, identifying opportunities to improve employee effectiveness and translating those opportunities into research, experiments, recommendations, and scalable organizational change
• This role combines program management with research, innovation, and cross-functional stakeholder management. You will manage a portfolio of interconnected programs rather than a single project, with particular focus on knowledge management, AI enablement, and building employee confidence with tools and technology
• You will establish research priorities, design and facilitate experiments, synthesize findings, and work with partners across Dropbox to turn evidence into better ways of working
• Success in this role means creating new knowledge, translating that knowledge into clear recommendations, and driving measurable improvements in employee effectiveness, tool confidence, and adoption of AI-enabled and technology-supported ways of working
• Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management
• Design and lead organizational research, pilots, and experiments that test new ways of working
• Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption
• Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning
• Establish clear objectives, success measures, milestones, risks, and reporting across the work stream
• Facilitate cross-functional Steering Committees and initiatives involving stakeholders across People, Technology, Communications, Operations, and other business functions
• Partner with People Analytics and other measurement experts to establish research methodologies and evaluate outcomes

Benefits

• On-site fitness and meditation classes
• Commuter subsidies
• Medical, dental, and vision coverage
• We offer a generous company contribution toward individual medical, dental, and vision insurance coverage, including contributions toward dependent premiums
• Start building a successful 401K retirement plan with our dollar for dollar contribution match, up to $1,500 per quarter to a maximum of $6,000 per calendar year
• Keep sharing and collaborating with friends and family even when you’re not at work with free Dropbox space for your whole crew
• Take the vacation you’ve always dreamed of with up to four consecutive weeks of paid time off
• Celebrate common holidays without your paycheck taking the hit with 11 company paid holidays
• Each Dropboxer has access to 32 hours of paid volunteer time off each year that they can use to support the causes close to their hearts
• We regularly offer panels and seminars featuring the best minds in tech, talent, diversity, and beyond that any Dropboxer can attend from the comfort of their home
• No two Dropboxers are the same, and their benefits shouldn’t be either. Our Perks allowance empowers employees to customize their benefits in line with what really matters to them