Senior Program Manager - Director, Services

For our client, we are seeking a Senior Program Manager - Director, Services to join the team of a leader in the Information Technology space.

This role will lead complex SaaS delivery programs with a strong focus on execution, governance, and financial discipline. The position partners closely with internal stakeholders and client teams to keep large-scale implementations on track, ensure production readiness, and drive stable outcomes after go-live. The ideal candidate brings executive presence, hands-on program leadership, and the ability to guide teams through high-pressure delivery environments.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,000 – $180,000 annually

Responsibilities

• Own and execute complex SaaS delivery programs, ensuring timelines, quality, and margins are met
• Stay deeply engaged with project plans, actively managing risks and delivery details
• Drive business outcomes, holding teams accountable for results over process
• Provide clarity and direction during high-pressure delivery moments
• Anticipate and mitigate delivery risks using data and experience
• Ensure production readiness and stabilize post-go-live outcomes for clients
• Leverage tools and automation for efficient planning and execution

Qualifications

• 10+ years of senior leadership experience in enterprise software or SaaS solutions for insurance or financial services
• Success in leading large-scale transformation programs, managing budgets from $5M-$20M
• In-depth knowledge of Life, Health, and Annuity insurance operations including policy administration and claims management
• Strong command of delivery governance, risk management, and financial control
• Hands-on experience with Agile methodologies, NetSuite, Jira, and modern delivery toolchains
• Executive presence for effective communication in boardroom settings and operational forums
• Bachelor's degree required; relevant certifications such as PMP or Scrum Master preferred

Benefits

• Comprehensive employee benefits package starting Day One, including medical, dental, and vision insurance
• Employer-funded HSA with a high-deductible health plan and FSA options
• Short-term and long-term disability coverage, along with Life/AD&D insurance
• 401(k) plan with employer contributions
• Flexible time off, paid sick days, and 11 paid holidays
• Paid parental/bonding leave and career anniversary leave

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.