Senior Program Manager, GTM Operations

Job Details

• Senior Program Manager, GTM Operations
• Location: Remote (West Coast / PST hours)
• Duration: 10/19/2026 - 04/19/2028 (Contract)
• Team: DENDI Ent Prod Mkt US

Job Description

• Wea are building an adoption program for usage-based products across the Creativity and Productivity portfolio; this role sits at the center of that transformation.
• The role combines program operations, customer and field feedback management, and go-to-market enablement and launch support to influence adoption strategy.
• Partner closely with Customer Success, Sales, Product Marketing, Product Management, Engineering, and Analytics to ensure customer feedback informs product improvements and launch planning.

Responsibilities

• Program Operations: Support execution and day-to-day management of customer beta programs for usage reporting solutions; coordinate onboarding, engagement, and communications with beta customers; own program logistics including timelines, milestones, action items, risks, and dependencies across workstreams; hold stakeholders accountable for committed deliverables; identify opportunities to leverage AI tools to reduce manual tracking, reporting, and administrative work.
• Customer and Field Feedback Management: Serve as central coordinator for feedback and inquiries from customers, Sales, and Customer Success Managers; aggregate, synthesize, and categorize feedback into clear themes and actionable recommendations; develop recurring reports and executive summaries highlighting customer sentiment, product gaps, and growth opportunities; partner with Product, Data, and cross-functional teams to ensure customer insights inform product development and prioritization; monitor adoption trends and customer satisfaction metrics and translate insights into recommendations.
• Go-To-Market and Launch Support: Coordinate field enablement materials, messaging, FAQs, and launch communications; support planning and execution of General Availability (GA) launches; draft customer-facing content in partnership with Product Marketing; track launch readiness across Product, Marketing, Sales, and Customer Success teams; measure post-launch adoption and engagement and identify improvement opportunities.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or a related field (MBA a plus).
• 6-8 years of experience in Product Marketing, GTM Operations, Program Management, Customer Marketing, Customer Success, or a related discipline.
• Experience supporting product launches, beta programs, customer engagement initiatives, or adoption programs.
• Strong writing skills with ability to create polished customer-facing content, including messaging, FAQs, and launch materials; able to independently develop high-quality draft content.
• Ability to create and contribute to executive-ready presentations, program updates, and launch communications.
• Proven ability to collaborate effectively across cross-functional teams while navigating competing priorities.
• Strong analytical and problem-solving skills, including experience synthesizing qualitative and quantitative feedback.
• Excellent project management and organizational skills; ability to manage multiple priorities simultaneously.
• Demonstrated experience applying AI tools to real-world product marketing or GTM workflows.

Preferred Qualifications

• Experience with SaaS products or enterprise software; experience with usage-based business models is a plus.
• Familiarity with customer adoption programs, product usage analytics, and customer engagement metrics.
• Experience partnering with field organizations, including Sales and Customer Success teams.

Compensation

• Pay Rate: $70.43/hour

Requisition ID: 37679051