Senior Program Manager, Selling Partner Promotions

DESCRIPTION

Promotions fuel the Amazon flywheel — they delight customers, drive sales for selling partners, and grow long-term free cash flow. Selling partner engagement, clear communication, and continuous feedback are central to our mission.

In this role, you will lead Selling Partner Communications & Go-to-Market for Promotions, partnering across product, marketing, seller experience, and support teams. You'll own the strategy and execution of how we communicate with selling partners about promotions capabilities — including launches, ongoing engagement, contact reduction, and marketing content — while establishing mechanisms to gather selling partner feedback and translate it into product improvements.

Key job responsibilities

• Go-to-Market & Communications: Own end-to-end selling partner communications strategy for Promotions launches, feature releases, and ongoing engagement — ensuring clear, timely, and high-quality messaging across all channels

• Feedback Mechanisms: Establish and operate regular mechanisms (listening sessions, advisory councils, surveys, office hours) to hear directly from selling partners, synthesize insights, and channel feedback into the product roadmap

• Selling Partner Contact Reduction: Identify top drivers of selling partner contacts (cases, escalations, confusion points) related to promotions, define reduction targets, and drive cross-functional programs to eliminate friction

• Marketing Content: Develop compelling content for Accelerate, New Seller Summit, and other marquee events — partnering with marketing, product, and executive stakeholders to land our promotions value proposition

• Mechanism Building: Create scalable, repeatable processes (e.g., communication calendars, launch playbooks, feedback-to-roadmap pipelines) that raise the bar on how we engage selling partners on promotions

• Stakeholder Management: Coordinate across Product, Tech, Support, Marketing, and WW expansion teams to align messaging, prioritize pain points, and deliver a cohesive seller experience

About the team
We're an interdisciplinary team of Product Managers, Program Managers, Engineers, Designers, and Scientists building day-one solutions that leverage ML/AI to solve some of Amazon's toughest business problems in promotions. Experimentation, automation, and scalability are central to our mission.

Come join a founding team with a long-term orientation, dedicated to bold innovation across our strategies, products, and channels.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Demonstrated ability to build and scale operational mechanisms from scratch
• Experience owning go-to-market programs or selling partner/customer communications at scale
• Data-driven mindset: you measure what matters, set targets, and drive accountability
• Ability to synthesize qualitative feedback (from sellers, support, surveys) into clear, actionable themes
• Comfort operating in ambiguity and across multiple workstreams simultaneously
• Experience working directly with selling partners or external partners is a strong plus

PREFERRED QUALIFICATIONS

• Knowledge of general AI tools
• Strong written communication — you can craft executive narratives, selling partner-facing content, and internal mechanisms docs with equal ease

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually