Senior Project & Process Improvement Manager

Requirements

1. Minimum 7 years of relevant experience in process improvement, operational excellence, or business transformation, including at least 2 years leading teams or complex cross-functional initiatives. Experience in fintech or financial services is preferred.
2. Proven track record of delivering measurable operational improvements, such as shorter turnaround times, higher productivity, lower costs, or fewer errors and complaints.
3. Strong analytical and problem-solving skills, with the ability to structure ambiguous problems, validate assumptions using data, identify root causes, and develop practical solutions.
4. Hands-on experience in process mapping, SOP development, business requirements documentation, UAT, implementation, and post-implementation evaluation.
5. Strong stakeholder management skills, including the ability to align senior stakeholders, resolve conflicting requirements, and drive decisions and execution across departments.
6. Experience managing multiple improvement initiatives, setting priorities, allocating resources, and coaching team members to deliver high-quality outcomes.
7. Strong proficiency in Excel or Google Sheets and interpreting operational data. SQL proficiency and experience in collection operations are advantages.
8. Excellent verbal and written communication skills in English and Bahasa Indonesia, with the ability to present problems, recommendations, and decisions clearly and concisely.
9. Minimum Bachelor’s degree.

Job Responsibilities

1. Own the process improvement roadmap for assigned business areas, prioritizing initiatives based on business impact, operational risk, and implementation effort.
2. Analyze existing processes and operational data to identify inefficiencies, control gaps, and root causes, and translate findings into actionable improvement plans.
3. Lead cross-functional initiatives from problem identification and process redesign through requirements development, UAT, rollout, and post-implementation evaluation.
4. Work closely with Operations, Product, Engineering, Analytics, and other relevant functions to agree on scope, solutions, ownership, and timelines, and resolve implementation blockers.
5. Establish baseline performance and success metrics for each initiative, monitor results, and ensure improvements deliver measurable and sustained outcomes.
6. Ensure new processes are supported by clear SOPs, appropriate controls, stakeholder communication, and training to drive consistent adoption.
7. Lead and develop the process improvement team, review the quality of deliverables, and provide senior management with concise updates on progress, results, risks, and decisions required.