Senior Project & Service Manager

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

• Define project and service objectives, scope, timelines, and budgets, ensuring alignment with the organization's strategic priorities.
• Develop comprehensive project plans, including schedules, resource allocation, milestones, and deliverables.
• Manage and optimize human, financial, and technical resources across multiple initiatives.
• Monitor project execution to ensure delivery within scope, budget, quality standards, and agreed timelines.
• Identify and resolve operational and technical issues throughout the project lifecycle.
• Proactively identify project risks, implement mitigation strategies, and continuously monitor their impact.
• Build and maintain strong relationships with business and technical stakeholders, ensuring clear communication and transparency.
• Coordinate cross-functional teams, including IT, Engineering, DevOps, and business units, to ensure successful delivery.
• Prepare project status reports, dashboards, and management documentation to support informed decision-making.
• Maintain accurate records of project activities, decisions, risks, and key deliverables.
• Lead formal project closure activities, ensuring objectives are achieved and deliverables are accepted.
• Conduct post-project reviews, capturing lessons learned and identifying opportunities for continuous improvement.
• Drive continuous improvement initiatives to enhance project delivery processes, governance, and service management practices.

Who You Are:

• Bachelor's degree in Engineering, Business, IT, or a related field.
• 6+ years of Project and/or Service Management experience, including 4+ years in technology environments.
• Strong knowledge of Waterfall and Agile methodologies (Scrum/Kanban).
• Experience managing budgets, resources, timelines, and project risks.
• Proficient with Jira, MS Project, or similar tools.
• Experience delivering complex technology projects involving APIs, integrations, or digital platforms.
• Familiarity with cloud environments and DevOps practices is a plus.
• Strong leadership, communication, stakeholder management, and problem-solving skills.
• Fluent Portuguese (mandatory) and English C1 or above (mandatory).
• Hybrid role based in Lisbon.

What you'll get:

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Delivery of work equipment adjusted to the performance of functions;
• Benefits plan;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!