Senior Project Coordinator

Who We Are

Telaid helps enterprise clients accelerate technology adoption to achieve their business objectives. We design, deploy and support critical technologies, reducing time, task, cost and risk associated with managing technologies in complex, multi-site environments. But Telaid is not your ordinary technology integrator. Committed to excellence, our vision is to be a people first, customer obsessed company with great (not perfect) leaders who strive to provide the best possible experience for our employees, partners and customers. We’re working hard to build and maintain a culture of integrity, trust and accountability that attracts, trains and retains the right employees for the right roles. If you’re looking for a great place to work, learn and advance your career, get to know Telaid!

Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing

Summary of Position

The Senior Project Coordinator is a key member of Telaid’s Project Management Office, responsible for driving successful project outcomes across complex, multi-stakeholder engagements. This role operates with a high degree of autonomy — managing project tasks, coordinating between internal teams and external clients, and resolving escalated issues without requiring constant direction. The Senior PC serves as a trusted operational partner to Project Managers, ensuring projects stay on schedule, on budget, and aligned with client expectations. This position is designed for a motivated professional looking to develop toward a Project Manager role, with direct exposure to the full project lifecycle and cross-functional decision-making.

Primary Duties and Responsibilities

• Manage task execution across single or multiple projects, ensuring schedules, orders, shipments, and purchase orders reflect current and accurate status.
• Serve as a primary point of contact for clients and vendors, proactively communicating project updates, ETAs, and issue resolutions.
• Partner with Project Managers to coordinate field crew scheduling, permit verification, and material procurement to keep projects on track.
• Develop and maintain expertise as a power user in Telaid’s Project Management System, leveraging it to drive project visibility and accountability.
• Monitor and drive resolution of internal team and client-facing dashboards, escalating issues appropriately and following through to closure.
• Review project financial health throughout the lifecycle, partnering with Finance to address invoicing discrepancies and project expense issues.
• Draft and finalize installation guides and other project documentation for field technicians.
• Prepare and present project status reports, including action items from team and client meetings.
• Conduct operational analysis to identify project improvement opportunities and contribute to lessons learned at project close-out.
• Exercise sound judgment in making independent decisions within defined processes, knowing when to escalate and how to communicate outcomes clearly.
• Perform other duties as assigned.

Skills and Personal Attributes

• Advanced proficiency in Microsoft Office Suite, with particular strength in Excel; familiarity with ServiceNow or similar platforms is a plus.
• Strong organizational skills with a high level of attention to detail and follow-through.
• Effective time management with the ability to prioritize competing demands across multiple projects.
• Excellent verbal and written communication skills, with the ability to engage confidently at all levels of the organization and with external clients.
• Proven ability to work collaboratively across diverse teams and personalities.
• Strong problem-solving skills with a proactive, solutions-oriented mindset.
• Self-starter who takes ownership of assigned responsibilities and drives work to completion without requiring constant direction.
• Comfortable operating in a dynamic, fast-paced environment where priorities may shift.
• Demonstrated ability to exercise judgment — knowing when to act independently, when to escalate, and how to communicate both effectively.

Education and Experience

• High school diploma or equivalent required; college degree preferred.
• 1-2 years of experience in project coordination, administration or equivalent preferred.

Additional Requirements

• Travel may be required.
• This is a salaried position that may occasionally require overtime to meet project deadlines.

Benefits

• 401k with employer matching and Profit Sharing
• Medical, Dental, Vision, Life and Disability Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Other Voluntary Benefits:
• Critical Illness and Accident Insurance
• Pet Insurance
• Bark – Parental controls to ensure online safety for kids
• Norton LifeLock Identity Protection
• Employee Discount Program