Senior Project Management Executive

Job Responsibilities

Cross-Functional Coordination

• Collect system/website/ application issues impacting client experience from sales teams or relevant stakeholders and translate them into structured technical requirements for Backend teams.
• Maintain continuous stakeholder communication by providing timely and transparent updates on request status, progress, and expected resolution timelines.
• Coordinate escalation of complex, high-impact, or time-sensitive issues to senior management, ensuring proper prioritization and swift resolution.
• Facilitate cross-department alignment discussions when requirements involve multiple stakeholders or conflicting priorities.

Project Delivery & Lifecycle Management

• Ensure optimization requests are properly documented with sufficient business context, impact assessment, and technical clarity before submission to backend teams.
• Track and monitor the full end-to-end lifecycle of each optimization project, from submission to resolution, ensuring SLA adherence and process compliance.
• Analyze operational effort across optimization projects, including time, manpower, and system resources, to identify inefficiencies, bottlenecks, and optimization opportunities.
• Support backend and technical teams by providing business clarification, user scenarios, and requirement refinement to ensure accurate implementation.

Process Standardization & Improvement

• Support the development and maintenance of tools, templates, workflows, and SOPs to enhance team efficiency, consistency, and scalability.

Qualifications and Experience

• Minimum 2 years of working experience in backend operations or project management, preferably in the fintech industry, with a solid understanding of financial markets, products and services, operations, etc.
• Excellent proficiency in both verbal and writtenChinese and English.
• Strong project management and organizational abilities, with proven capability to handle multiple priorities and meet deadlines with high quality.
• Excellent communication skills with the ability to convey ideas clearly and foster effective cross-functional collaboration.