Senior Project Manager & Operations

Job Summary: The Senior Project Manager & Operations is responsible for leading and overseeing complex IT projects and operational activities, ensuring successful project execution, effective resource utilization, and alignment with business objectives. The role manages the end-to-end project lifecycle while overseeing Sales Order (SO) and Purchase Order (PO) processes, procurement coordination, vendor management, hardware delivery, logistics, and customer commitments. The position coordinates across technical teams, Sales, Procurement, Purchasing, Finance, subcontractors, and customers to ensure projects are delivered according to agreed scope, timelines, quality standards, and commercial requirements. The role also drives operational efficiency, risk management, stakeholder alignment, and continuous process improvement.

Accountability & Responsibilities

• Lead complex IT projects across Network, Security, Voice, Compute, Virtualization, and other technology infrastructure domains.
• Manage the full project lifecycle, from initiation and planning to execution, monitoring, delivery, and closure.
• Develop and maintain project plans, schedules, budgets, resource allocation, milestones, and deliverables.
• Ensure project delivery aligns with approved scope, Statements of Work (SOWs), contractual obligations, and customer requirements.
• Oversee Sales Orders (SOs) and Purchase Orders (POs), ensuring accuracy of pricing, quantities, specifications, and delivery requirements.
• Coordinate with Sales, Procurement, Purchasing, vendors, and distributors to ensure timely procurement and order fulfillment.
• Monitor supplier performance, product availability, lead times, hardware delivery, logistics, and site readiness.
• Coordinate technical teams, engineers, subcontractors, and customers to ensure effective resource utilization and timely project execution. Monitor project progress, budgets, costs, risks, and profitability, implementing corrective actions when needed.
• Coordinate with Finance on invoicing, payment terms, outstanding balances, SLA claims, and collection follow-up.
• Prepare project reports, KPIs, meeting minutes, and management updates while maintaining accurate project documentation and CRM records.
• Improve project management and operational workflows, resolve escalated issues, and enhance efficiency across teams.

® Requirements: 1 – Required Experience

• Minimum 10 years of experience in Project Management and Operations.
• PMP certification is mandatory.
• Experience in IT, ICT, or System Integration projects, particularly IT infrastructure.
• Proven experience managing end-to-end projects and multiple concurrent projects.
• Advanced knowledge of Sales Orders (SO), Purchase Orders (PO), procurement, and order fulfillment.
• Strong experience coordinating vendors, purchasing, logistics, and hardware delivery.
• Experience managing project schedules, budgets, resources, risks, and deliverables.
• Proven ability to manage technical teams, subcontractors, customers, and senior stakeholders.
• Knowledge of project financials, commercial terms, invoicing, and profitability.
• Experience with KPIs, reporting, CRM/ERP systems, and project management tools.
• Strong understanding of SOWs, SLAs, contracts, and project documentation.

2 – Soft Skills

• Strong leadership, communication, and stakeholder management skills.
• Excellent negotiation, teamwork, and collaboration abilities.
• Strong planning, organization, and time-management skills.
• Ability to manage multiple projects and priorities effectively.
• Excellent analytical thinking, problem-solving, and decision-making skills.
• Strong risk management and accountability.
• Commercial awareness and a results-oriented mindset.
• Ability to work under pressure with strong attention to detail.
• Excellent reporting, presentation, and management communication skills.

3 – Technical Skills:

• Knowledge of project management methodologies, including Agile, Waterfall, and Hybrid.
• Strong understanding of IT infrastructure and System Integration projects.
• Advanced knowledge of Sales Orders (SO), Purchase Orders (PO), procurement, and order fulfillment.
• Strong skills in project planning, scheduling, resource allocation, risk, and budget management.
• Understanding of Network, Security, Voice, Compute, and Virtualization technologies.
• Experience in vendor management, hardware procurement, logistics, and supply chain.
• Ability to review SOWs, contracts, SLAs, and commercial documentation.
• Experience using CRM, ERP, and project management tools.
• Advanced proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
• Ability to prepare project dashboards, KPIs, and management reports.
• Knowledge of invoicing, project financial controls, and commercial terms.
• Strong documentation and process improvement skills.