Senior Project Manager

At Kapture CX, we are looking for a Senior Project Manager AI Delivery to join our AI Delivery team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance Industries, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank, and Cathay Pacific.Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Headquartered in Bangalore, we also have offices in Mumbai and Delhi/NCR, along with a growing global presence across the USA, UAE, Singapore, Philippines, and Indonesia.

What is this role all about?

As a Senior Project Manager – AI Delivery, you will own large-scale, complex AI implementation programs for enterprise customers. You will be the driving force behind flawless execution of LLM-powered chatbots, voicebots, and conversational AI solutions—turning ambitious CX transformations into measurable business impact.

What will you do in this role?

• Take complete ownership of end-to-end delivery of complex, high-impact AI and SaaS implementation programs—from kickoff to go-live and beyond.
• Lead enterprise deployments of LLM-based chatbots, voicebots, and conversational AI solutions.
• Act as the primary customer-facing leader, driving strategic discussions, managing expectations, and ensuring alignment with business objectives.
• Translate business requirements into structured delivery roadmaps in collaboration with product, engineering, QA, and AI teams.
• Mentor and guide project managers and delivery teams to ensure execution excellence.
• Run Agile ceremonies including sprint planning, daily scrums, and retrospectives.
• Track execution across tools like Jira, Asana, MS Project, or similar platforms.
• Proactively identify and mitigate risks, escalating critical issues when required.
• Drive Weekly and Monthly Business Reviews (WBRs/MBRs) with senior stakeholders and CXOs.
• Ensure high-quality, on-time delivery while driving adoption and long-term success of AI implementations.

What does success look like?

• Enterprise AI programs delivered on time, within scope, and at high quality.
• Strong, trusted relationships with senior client stakeholders.
• Measurable business outcomes driven by scalable AI and automation.
• A high-performing delivery team culture built on ownership and accountability.

What would make you a good fit?

• 7+ years of experience in technical project management.
• Minimum 3+ years in a senior or team-handling role.
• Proven experience delivering enterprise-scale, customer-facing SaaS or AI implementations.
• Strong exposure to AI/LLM-based solutions such as chatbots, voicebots, or automation platforms.
• Experience working in fast-paced SaaS or AI-first organizations.
• Confidence in engaging with senior stakeholders and leading business reviews.