Senior Project Manager

About Appen:

Founded in 1996 and headquartered in Sydney, Appen (ASX: APX) is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. With expertise in more than 235 languages, Appen has expanded business to cover more than 170 countries with customers in technology, auto, consumer electronics, e-commerce, financial service, health and research etc. industries.

Key Responsibilities

1. Business Line Leadership

Act as the first owner of assigned business lines, managing delivery, quality, productivity, and team stability.

2. Client Management & Reporting

Interface directly with project stakeholders, manage expectations, and deliver high-quality bilingual reporting (weekly/monthly/QBR) covering progress, risks, and improvement plans.

3. Rapid Onboarding & Delivery

Quickly master platform rules, review standards, tools, and workflows. Take over the team and drive delivery to target shortly after joining.

4. Team & Resource Management

Build, train, and manage teams; oversee performance and cross-project resource allocation to continuously improve efficiency and quality.

5. Process Optimisation & Risk Control

Identify delivery bottlenecks, drive SOP standardisation and automation, and proactively flag risks with contingency plans.

6. Cross-functional Collaboration

Work closely with HR, QA, Training, and WFM to ensure smooth operations.

Requirements

1. Experience

• Bachelor’s degree or above; 8+ years in project management, with at least 3 years in BPO / data annotation / content moderation.
• Must have hands-on project delivery experience , review standards, workflows, tools, and quality expectations.
• Candidates from TikTok, ByteDance, Teleperformance, Concentrix, TaskUs, Appen, or similar are strongly preferred.

2. Management Capability

• Proven track record managing 100+ FTEs or multiple business lines.
• Strong skills in resource planning, performance management, and team motivation.

3. Language & Communication

• Fluent in Chinese and English – able to use both as working languages.
• Excellent summarisation and presentation skills – capable of delivering clear, logical, and persuasive reports to client executives and internal leadership.

4. Personal Attributes

• Results-driven, resilient, and comfortable in a fast-paced, high-pressure environment.
• Ready to deliver from day one — no long ramp-up required.