Senior Project Manager

Who you are

• Bachelor’s in computer science, management information systems or business administration or the equivalent experience
• Overall 10+ years of enterprise project management experience in B2B SaaS
• Previous experience with subscription billing and/or revenue implementation projects is a strong plus
• Extensive knowledge of project management standards, software, processes, procedures and guidelines as well as various project management methodologies and life cycles
• Proficiency with project management software (Rocketlane, Certinia, Wrike, Netsuite, Smartsheets etc)
• Proven experience collaborating with top-tier Global System Integrators (e.g. Deloitte, PwC, Ernst & Young (EY), Accenture)
• Exceptional communication, leadership and interpersonal skills
• Comfortable working with and managing ambiguity and uncertainty
• Demonstrated experience leading project teams of solution architects, consultants, and developers
• Demonstrated experience driving adoption through achieving business goals and innovation
• Demonstrated experience working with a cross-functional and geographically dispersed team
• PMP certification is a plus

What the job involves

• Responsible for overseeing the successful delivery and implementation of Stardog’s Enterprise Knowledge Graph and Voicebox solutions for our customers
• You will manage the end-to-end project lifecycle, ensuring alignment with customer requirements, on-time and on-budget delivery, and high-quality outcomes
• Acting as the primary liaison between customers and internal teams, you will coordinate resources, mitigate risks, and provide clear communication throughout the project
• You will handle multiple concurrent projects, driving continuous improvements in processes, and ensuring a seamless transition from implementation to ongoing support, enabling customers to realize the full value of our solutions
• You must have strong communication skills as much of our interactions will be over email, chat, and progress reports where it's harder to get your point across
• Project Planning & Management:
• Lead the end-to-end project lifecycle, from initiation through to execution and go live
• Develop detailed project plans, timelines, and resource allocation strategies
• Monitor project progress, adjust schedules, and quickly and loudly identify any potential risks or delays
• Define project scope, objectives, and deliverables that align with client expectations and business goals
• Client & Stakeholder Management:
• Serve as the primary point of contact for clients and key stakeholders
• Maintain strong relationships with clients, ensuring high satisfaction and successful delivery
• Publish weekly status reports and facilitate regular project status meetings with
• Stakeholders to communicate progress, risks, and milestones
• Conduct regular executive project steering committee meetings that include the Stardog executive sponsor, and client champion(s) and economic buyer
• Ensure effective communication across internal teams and clients to align on expectations
• Risk Management:
• Identify project risks and develop mitigation strategies
• Address potential project bottlenecks, and proactively resolve issues as they arise
• Communicate potential risks to internal and external stakeholders in a timely manner
• Escalate issues as necessary to appropriate stakeholders in a timely manner and implement solutions to address project challenges
• Team Leadership & Collaboration:
• Lead cross-functional teams including product, engineering, professional services, support, and customer success to ensure successful project execution
• Collaborate closely with pre-sales and technical teams to ensure seamless handoff and a strong foundation for implementation projects
• Foster collaboration, accountability, and team engagement across departments
• Quality Assurance & Reporting:
• Ensure projects are completed on time, within budget, and meet the specified quality standards
• Conduct post-project evaluations to identify areas for improvement, and lessons learned
• Continuously improve project management processes to enhance efficiency and delivery
• Process Improvement:
• Identify and implement process improvements to enhance project delivery efficiency and customer satisfaction
• Stay up to date with industry best practices and emerging trends in SaaS project management