Senior Project Manager

Department: Infor Consulting Services

Location: Remote

Description The Senior Project Manager is responsible for the successful delivery of cloud and on-premise ERP software implementation projects.

In this role, you will work closely with customers to understand their project objectives and take ownership of Infor’s contractual commitments as defined in the Statement of Work. You will lead implementation planning, coordinate project resources, manage project plans, financials, risks and overall execution, and ensure projects are delivered according to agreed scope, schedule and budget.

As the primary point of contact for the customer, you will build strong relationships with project stakeholders, manage customer expectations and satisfaction, and support customers in achieving successful go-lives and realizing the expected benefits from their Infor solution.

A Typical Day In The Life Includes

• Lead cloud and on-premise ERP implementation projects throughout the project lifecycle, from planning through successful go-live.
• Understand customer objectives and ensure project delivery remains aligned with contractual requirements defined in the Statement of Work.
• Build and maintain project plans in collaboration with the project team, aligning project requirements with appropriate resources and competencies.
• Establish project cost controls, allocate project budgets, and maintain oversight of project financial performance and profitability.
• Coordinate activities across customer business teams, IT teams, project stakeholders and Infor project resources.
• Assign and delegate activities to project team members while maintaining focus on quality, timelines and scope.
• Monitor project deliverables, milestones and overall progress through regular communication with customers and project teams.
• Anticipate potential disruptions and dependencies, provide progress updates, and take appropriate action to keep projects on track.
• Ensure billable projects remain on schedule and within agreed budgets.
• Manage project financial activities, including resource scheduling, revenue forecasting, billing reconciliation, expenses and time approvals.
• Identify, monitor and manage project risks and issues throughout the implementation lifecycle.
• Monitor compliance with agreed project procedures, guidelines and customer agreements relating to the ERP implementation.
• Act as the primary point of contact for the customer, proactively managing expectations, relationships and customer satisfaction.

Basic Qualifications

• Project Management experience delivering multiple software and product implementation projects, including full lifecycle ERP implementations.
• Demonstrated ability to manage complex, customer-facing projects in a fast-paced and rapidly changing environment.
• Strong project planning and organizational skills.
• Experience coordinating activities and resources across multiple business and technical disciplines.
• Ability to manage customer expectations and navigate demanding customer situations effectively.
• Experience identifying and managing project risks and issues.
• Systems integration knowledge and experience.
• Strong communication and stakeholder-management skills.
• Proficiency with Microsoft Office tools.

Preferred Qualifications

• Project Management Professional (PMP®) certification or equivalent project management qualification.
• Knowledge of the relevant market or industry, including industry trends and key competitors.
• Knowledge and understanding of how enterprise ERP solutions support customer requirements and business processes.
• Experience managing project financials and profitability, including resource scheduling, revenue forecasting, billing reconciliation and project cost control.
• Experience supporting pre-sales engagements.
• Experience working within an enterprise software, ERP, Professional Services or consulting environment.

About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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