Senior Project Manager

Position: Senior Project Manager

Salary: Up to £65,000 & company annual bonus

Department: Technology & Change

Reporting to: Head of Project Delivery

Location: Burton Upon Trent – min 2x office days

Riviera Travel is growing, evolving and investing in the future. Alongside creating high-quality escorted tours, river cruises and solo holidays, the business is going through a significant period of technology improvement and wider change. That makes this a great time to join. You’ll become part of a fast-moving, collaborative business where there’s real scope to influence change, shape how we work and contribute to Riviera’s continued growth, while keeping the experience we create for our customers at the heart of what we do.

About the Role

As Senior Project Manager, you will lead strategic business and technology change that makes a meaningful impact across Riviera Travel. You’ll take ownership of medium to large-scale initiatives, bringing together stakeholders from across the business to turn priorities into successful outcomes. From supporting growth and improving operational efficiency to enhancing the customer experience, your projects will contribute directly to some of the organisation’s wider ambitions. You will bring structure to complexity, influence decisions and help turn change into action, ensuring new initiatives are not only delivered successfully but embraced across the business.

What you’ll be making happen

• Lead the delivery of business change and technology-enabled projects from planning through to implementation.
• Establish clear project plans, governance and reporting.
• Manage project risks, issues, dependencies and decisions.
• Build effective relationships with stakeholders across operational, commercial and technology functions.
• Work with third-party suppliers and delivery partners to support successful delivery.
• Present project updates, recommendations and decisions to senior leadership teams and steering groups.
• Connect project activity to wider business and commercial objectives.
• Facilitate constructive conversations and help stakeholders make timely decisions.
• Consider the impact of change on colleagues, customers and business operations.
• Support business readiness and the successful adoption of project outcomes.

What you’ll bring to the journey

Skills, Experience & Competencies

• Significant project management experience (8+years), including the delivery of medium to large-scale business change and technology-enabled projects.
• Experience seeing projects through the full life cycle
• Experience managing multiple stakeholders across operational and commercial functions.
• Strong capability in project governance, planning, risk management and dependency management.
• Experience working with third-party suppliers and delivery partners.
• The confidence to communicate with senior leaders and present to steering groups.
• The ability to build credibility, influence decisions and encourage accountability without relying on direct authority.
• A pragmatic and commercially aware approach to project delivery.
• An understanding of the people impact of change and the importance of business readiness.
• A recognised project management qualification such as PMP, PRINCE2 or an equivalent credential.
• Strong experience in Waterfall, Agile and hybrid delivery methodologies.

Even better if you bring

• Travel, hospitality, leisure or another customer-focused organisation.
• E-commerce or digital platforms.
• Experience developing others through coaching and training, while driving best practice.
• Working alongside technology and software delivery teams.

How we’ll take care of you: We believe in rewarding our team with great benefits and opportunities for growth

• Competitive salary plus annual company bonus 7.5%
• Hybrid working, flexibility to work from home and the office
• 27 days holiday & bank holidays (with holiday buy and flexible bank holidays)
• Employee discounts, up to 60% discount on Riviera Travel with options for family & friends
• Wellbeing support – Employee Assistance Programme, virtual dentist
• Perks & savings – Benefit Hub discounts, gym membership, cycle-to-work scheme
• Financial security, pension scheme and life assurance

Why Riviera Travel, why now?

Riviera is growing and evolving, with significant technology improvements and business change creating a great environment for an experienced Project Manager to make their mark. You’ll have the opportunity to lead high-impact projects, influence across the business and help shape how change is delivered, rather than simply managing plans and timelines. If you’re motivated by complexity, collaboration and seeing the tangible impact of the projects you lead, there’s plenty here to get stuck into.