Senior Project/Program Manager

• Immediately available Senior Project Manager required to start before 5th October.
• Lead operational readiness for a major customer portfolio transition
• Work across Operations, Technology, Risk, HR and executive stakeholders
• Critical delivery role with ownership from planning through to Day 1

About the role

The Senior Project Manager will own end-to-end delivery of the Operations workstream, from integrated planning and readiness sequencing through to cutover and Day 1 execution. The role must establish whether the business is genuinely ready to support customers, not simply whether individual project activities have been marked complete. This role is the operational integrator across the program, connecting the detailed readiness work occurring within operational teams with the timelines and dependencies owned by Technology, Risk, HR, Change, vendors and other program streams.

Key responsibilities

• Create and maintain an integrated Operations delivery plan
• Coordinate milestones, dependencies and decisions across workstreams
• Lead operational cutover planning and readiness sequencing
• Identify readiness gaps and drive owners towards resolution
• Provide clear status, risk and dependency reporting to governance forums
• Build and manage the Operations workstream plan through to implementation, aligning operational milestones with technology timelines, workforce readiness, process design and business requirements
• Coordinate the sequence of operational-readiness activities and provide operational inputs into the wider cutover plan
• Maintain credible milestone, risk, issue and dependency reporting
• Lead through influence across Operations leadership, Technology, Risk, HR, vendors, stream leads and subject-matter experts

About you

• Transition of Service TSA experience within financial services, ideally mortgages, home or personal loans
• Strong operational-readiness and delivery experience
• Understanding of customer operations or contact-centre environments
• Project governance, dependency management and cutover planning
• Executive communication combined with hands-on delivery capability
• Composed, pragmatic and easy to work with
• Able to create confidence with senior stakeholders and build constructive relationships across teams
• Comfortable moving between C-suite discussions and detailed operational problem-solving

Success will be measured by achieving Day 1 readiness on schedule, maintaining alignment across workstreams and minimising disruption to customers and operational teams.

To apply

Please submit your resume outlining your experience delivering operational readiness within a financial-services TSA Transition or mortgage process migration project

#SCR-martha-churchill-1