Senior Property Admin Associate - Imus, Cavite

Role Purpose

The Senior Property Admin Associate oversees the seamless delivery of soft services. This role is directly responsible for managing third-party soft service providers—including housekeeping, sanitary hygiene, waste management, pest control, and landscaping—to ensure strict compliance with HSE standards, optimize operational budgets, and maintain top-tier property presentation.

Key Responsibilities

• Vendor Management & SLA Oversight:

  • Supervise in-house teams and third-party contractors for housekeeping, pest control, hygiene, landscaping, and waste services.
  • Conduct monthly performance evaluations against agreed key performance indicators (KPIs) and service level agreements (SLAs).
  • Manage site handover/takeover processes, raise construction defect logs for new developments, and verify completed maintenance works.

• Quality Assurance & Facility Inspections:

  • Perform daily walkthroughs of retail concourses, restrooms, parking structures, loading bays, and back-of-house areas.
  • Maintain continuous physical presence during peak shopping hours and busy event seasons.
  • Enforce BICS (British Institute of Cleaning Science) standards to consistently hit a 98%+ Mystery Shopper score.

• HSE, Risk & Emergency Response:

  • Conduct occupational health and safety audits, process work permits, and review Safe Work Method Statements (SWMS).
  • Act as the primary on-site responder for facilities helpdesk escalations, emergency incidents, and weather-related service recovery.

• Financial Management & Administration:

  • Track consumables, stock levels, and spare parts utilization.
  • Implement cost-saving initiatives under a fixed operational budget.
  • Draft scopes of work (SOW) and evaluate technical vendor proposals before escalation to Corporate FM.
  • Collect and analyze sustainability metrics regarding waste diversion and utility usage.

Qualifications & Requirements

• Education: Bachelor’s Degree in Management or any related business/technical course.
• Experience: 1-2 years in Mall Operations or Property Management focused on soft services.
• Technical Skills: Hands-on experience managing third-party contractors and in-house teams; proficient in MS Office (Word, Excel, PowerPoint); familiar with basic accounting and fixed-budget cost control.
• Certifications: BICS certification is preferred (not required).
• Competencies: Strong critical thinking, report writing, project management, and HSE regulatory knowledge.