Senior Property Manager

We are seeking an experienced and commercially driven Senior Property Manager to take responsibility for the letting, performance, compliance and maintenance of our single-family housing and HMO portfolio. You will oversee the full lettings cycle, optimise rental income, ensure statutory compliance, and maintain a high‑quality service for landlords and tenants, while also supporting the Management Director with enquiries and the wider living‑sector portfolio

This is a senior role suited to someone confident in decision‑making, capable of managing a fast‑paced workload, and committed to operational excellence. This role requires strong organisational capability, excellent compliance awareness, and the ability to deliver high performance across occupancy, maintenance delivery, customer service and operational standards.

Role Objectives

• Maximise occupancy, minimise void periods, and drive rental income
• Ensure full compliance with UK lettings legislation, HMO regulations, and internal standards
• Deliver a high‑quality service to tenants
• Support the Management Director with portfolio enquiries and wider living‑sector operations
• Contribute to continuous improvement by identifying opportunities to enhance tenant satisfaction and operational efficiency

Duties & Responsibilities

• Manage the end‑to‑end lettings process, including valuations, viewings, negotiations, and tenancy progression
• Oversee the performance and compliance of single family homes and HMOs, ensuring all statutory requirements are met
• Support the Management Director with operational enquiries and portfolio-wide maintenance coordination
• Ensure property listings, marketing materials, and communications are accurate and effective
• Build strong relationships with landlords, tenants, contractors, and external partners
• Maintain high occupancy levels through proactive marketing and portfolio management
• Oversee compliance processes (Right to Rent, deposit protection, HMO licensing, selective licensing and safety certification tracking)
• Handle escalated landlord and tenant issues professionally and decisively
• Maintain a detailed knowledge of the building, facilities, amenities and local area to support tenant enquiries
• Triage, coordinate and log maintenance works, liaising with contractors and third parties, scheduling maintenance works in accordance with requirements and availability
• Monitor arrears and support rent collection processes
• Produce KPI reports and operational updates for Directors
• Implement operational improvements, standardised processes, and service enhancements
• Support portfolio growth through strategies, working alongside the Management Director
• Promote safe working practices and ensure compliance with all health and safety procedures
• Report and act on any hazards, incidents and maintenance issues promptly, escalating where appropriate
• Ensure data protection and confidentiality are maintained at all times
• Support compliance with fire safety procedures and statutory requirements.

Skills & Experience
Our ideal candidate will have experience in both lettings and block management, with familiarity in managing multi‑unit buildings and shared facilities. We are looking for a candidate who has:

Essential

• Minimum 5 years’ experience in property management or a related degree
• Strong knowledge of UK lettings legislation, HMO regulations, compliance and Health & Safety requirements
• Commercially minded with the ability to drive income growth
• Ability to analyse property financials and make informed recommendations
• Excellent relationship management skills with the ability to build positive relationships with tenants and stakeholders
• Strong verbal and written communication skills with high attention to detail
• Strong organisational and time‑management skills, able to manage a multi‑site workload
• Ability to remain calm under pressure while demonstrating empathy, patience and professionalism
• Strong problem‑solving skills and confident decision‑making
• Ability to work independently and collaboratively
• Confident in putting forward suggestions and ideas
• Good IT proficiency including Microsoft packages and property management/CRM systems
• Full UK driving licence (role involves travel to properties)

Desirable

• Experience using Re-Leased property management software is highly desirable
• Property Mark Qualifications (PMQ) are desirable but not essential
• Safeguarding awareness and identifying vulnerable residents.
• Familiarity with block management and multi‑unit building operations

Benefits

• 25 days annual leave, with an additional day for each completed years’ service up to 35 days
• Private Medical Insurance following 1 years’ service
• Company social events
• Ongoing professional development and training
• Autonomy to shape and improve lettings operations

Pay: £36,000.00-£40,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Private medical insurance
• Work from home

Work Location: In person