Senior QA Engineer

Key Responsibilities

1. Customer Complaint Management

• Act as the key interface with customers on quality-related complaints and issues, including Voice of Customer (VOC) and Voice of Process (VOP) matters.
• Coordinate with relevant internal teams to understand, assess, and resolve customer quality concerns.
• Lead containment activities and risk assessments to minimize the impact of quality issues.
• Ensure timely and effective communication with customers throughout the complaint resolution process.

2. Root Cause Analysis & CAPA

• Coordinate cross-functional teams to conduct structured root cause analysis for customer complaints and quality issues.
• Drive the development and implementation of effective Corrective and Preventive Actions (CAPA).
• Ensure corrective actions address the root cause and are sustainable to prevent recurrence.
• Follow up on action plans and monitor their effectiveness until formal closure.

3. Failure Analysis & Customer RMA

• Coordinate and follow up on Failure Analysis (FA) activities and submission to customers.
• Manage customer Return Material Authorization (RMA) activities and ensure timely follow-up with relevant internal teams.
• Review and consolidate technical findings and supporting information for customer submission.

4. Customer & Internal Audit

• Support and coordinate customer audits, including preparation, audit execution, and follow-up on findings.
• Work with relevant functions to ensure customer audit findings are addressed within the agreed timeline.
• Conduct internal audits to verify the effectiveness and closure of CAPA.
• Ensure quality activities and processes are aligned with applicable IATF 16949 requirements.

5. Quality Reporting & Management Review

• Prepare and consolidate quality-related reports for management review.
• Analyse customer complaints, quality trends, and recurring issues to identify areas requiring improvement.
• Provide relevant quality data and recommendations to management and stakeholders.

6. Quality System & Continuous Improvement

• Support the implementation and maintenance of quality management system requirements.
• Participate in continuous improvement initiatives to strengthen process quality and reduce recurring quality issues.
• Ensure appropriate quality documentation and records are maintained.

7. Cross-Functional Collaboration

• Work closely with Process Engineering, Manufacturing, Quality, Reliability, and other relevant functions to resolve customer and process-related quality issues.
• Provide technical input and quality guidance during problem-solving and improvement activities.
• Support other quality-related activities or projects as assigned by the QA Manager.

Qualifications & Experience

Education

• Bachelor's Degree in Engineering, Science, or a related discipline.

• 5–7 years of relevant experience in Quality Engineering.

• Strong experience in customer complaint management and structured problem-solving.

• Detailed understanding and hands-on experience in 8D analysis.

• Good understanding of IATF 16949 and/or VDA 6.3 requirements.

• Experience in semiconductor assembly and packaging is preferred.

• Experience in handling customer audits and quality-related customer engagements would be an advantage.

Technical & Professional Knowledge

• Failure Mode and Effects Analysis (FMEA)
• Statistical Process Control (SPC)
• 8D Problem Solving
• Control Plans
• Reliability and Quality Systems
• ISO 9001
• IATF 16949 / ISO/TS 16949
• Semiconductor assembly and test flow
• Semiconductor packaging and manufacturing processes
• Customer complaint and CAPA management