Senior QA Engineer

Job Description: Senior QA Engineer (Functional)

Position Details

• Role: Senior QA Engineer
• Experience: 3-5 Years
• Location: Gurgaon
• Department: Product & Engineering
• Reports To: QA Manager / Engineering Manager

Role Overview

As a Senior QA Engineer at DTDC, you will be responsible for ensuring the quality and reliability of mission-critical logistics platforms, including last-mile delivery systems, routing engines, and customer-facing applications.

You will own end-to-end testing strategy across modules, validate complex workflows involving multiple systems, and ensure high production quality in a fast-paced, high-scale logistics environment.

Key Responsibilities

1. Test Strategy & Planning

• Define test strategy and approach for modules across web, mobile, and backend systems
• Identify risk areas, edge cases, and failure scenarios specific to logistics workflows
• Create comprehensive test plans covering functional, integration, regression, and UAT scenarios

2. Functional & System Testing

• Validate end-to-end workflows such as:
  Order booking node allocation routing out-for-delivery delivery/exception
• Perform cross-system validation across multiple platforms including branch systems, sorting, rider applications, and control tower dashboards
• Ensure correctness of business rules such as EDD, capacity planning, routing logic, and reattempt handling

3. API & Data Validation

• Perform API testing using tools like Postman or similar
• Validate backend workflows including shipment lifecycle events, rider allocation, and scan updates
• Use SQL to verify data consistency and troubleshoot issues across systems

4. Test Design & Execution

• Design and maintain detailed test cases and regression suites
• Execute tests and ensure high defect detection efficiency
• Log, track, and manage defects with clear reproduction steps and impact analysis

5. Production Quality & Defect Management

• Participate in release validation and support Go/No-Go decisions
• Analyze production issues and contribute to Root Cause Analysis (RCA)
• Drive defect leakage prevention through improved test coverage and quality practices

6. Collaboration & Stakeholder Management

• Work closely with Product Managers, Developers, and Operations teams
• Participate in requirement discussions to identify gaps early
• Provide clear test reports, quality metrics, and risk assessments

7. Continuous Improvement

• Improve QA processes, test coverage, and overall efficiency
• Mentor junior QA engineers and promote best practices
• Contribute towards shift-left testing and gradual automation adoption

Required Skills & Knowledge

Core Testing Skills

• Strong understanding of functional, regression, integration, and system testing
• Experience in end-to-end scenario validation

Technical Skills

• API testing using Postman or similar tools
• Strong SQL knowledge (joins, aggregations, data validation)
• Understanding of microservices-based architecture and distributed systems

Tools & Technologies

• Test management and defect tracking tools (JIRA, TestRail, etc.)
• Familiarity with performance testing tools like JMeter (good to have)
• Basic exposure to automation tools such as Selenium (good to have)

Domain Knowledge (Preferred)

• Experience in logistics, supply chain, or e-commerce platforms
• Understanding of last-mile delivery workflows, rider applications, and real-world constraints such as GPS tracking and network variability

Soft Skills

• Strong analytical and problem-solving abilities
• Attention to detail with a focus on edge cases and failure scenarios
• Effective communication and stakeholder management skills

Qualification

• Bachelors or Master’s degree in Engineering / MCA or equivalent

About DTDC

DTDC is one of India’s leading integrated express logistics providers, operating the largest network of customer access points in the country. We offer a wide range of technology-enabled logistics solutions catering to diverse customer segments.

Since our inception in 1990, DTDC has pioneered the franchise-based delivery model in India. Today, we have evolved into a comprehensive logistics solutions provider, offering services across express delivery, warehousing, and fulfillment—helping businesses optimize for both speed and cost efficiency.

What Success Looks Like

• High-quality releases with minimal production defects
• Strong regression coverage across critical workflows
• Improved release confidence and reduced rollbacks
• Early detection of defects through proactive testing practices