Senior Qa Engineer

We are seeking a detail-oriented and proactive Software Quality Assurance (QA) and Support Engineer to ensure the reliability, performance, and usability of our platform. In this role, you will be responsible for designing and executing test strategies, identifying and documenting defects, and working closely with engineering, product, and operations teams to resolve issues. You will also play a key role in user support, troubleshooting production issues, and improving overall system quality and customer experience.

Responsibilities:

• Design, develop, and execute manual and automated test plans to validate application functionality, performance, and reliability across backend services, APIs, and user interfaces.
• Identify, document, and track software defects, ensuring clear reproduction steps and collaboration with engineering teams to drive timely resolution.
• Perform regression, integration, system, and user acceptance testing to ensure product stability across releases.
• Collaborate with developers, product managers, and DevOps engineers to understand requirements and define acceptance criteria and test coverage.
• Monitor production systems, investigate issues, and provide timely support for incidents, including root cause analysis and resolution validation.
• Develop and maintain automated test scripts and frameworks to improve efficiency and coverage of testing processes.
• Analyze system logs, API responses, and database queries to troubleshoot complex issues across distributed systems.
• Contribute to continuous improvement of QA processes, standards, and tools to enhance product quality and team productivity.
• Assist with customer support inquiries by diagnosing issues, reproducing defects, and communicating solutions or workarounds effectively.
• Document test cases, testing processes, and known issues for internal and external stakeholders.

Qualifications:

• Experience in software quality assurance, testing, or technical support roles within a software development environment.
• Familiarity with API testing tools (e.g., Postman), test automation frameworks, and debugging techniques.
• Understanding of software development lifecycle (SDLC), QA methodologies, and best practices.
• Experience working with backend systems, databases (e.g., SQL Server), and modern web applications.
• Ability to analyze logs, debug issues, and clearly communicate findings to technical and non-technical stakeholders.
• Strong attention to detail and a structured approach to testing and problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Experience with cloud environments (e.g., Azure or GCP) and distributed systems is a plus.
• A passion for delivering high-quality software and improving user experience.
• Interest in sports technology and a desire to contribute to improving athlete performance and well-being.