Senior Quality & Assurance Controller- Catering Services

Key Objectives

• Establish robust quality and assurance frameworks across all catering operations
• Develop and implement Standard Operating Procedures (SOPs)
• Implement and monitor Service Level Agreements (SLAs)
• Drive process improvement using Lean / Six Sigma (DMAIC) methodologies
• Ensure contract compliance, cost control, and service consistency across all ADNOC sites
• Enhance customer satisfaction and employee experience

Key Roles & Responsibilities Quality, Process & Governance

• Develop, document, and maintain clear SOPs for all catering support and operational activities
• Conduct process mining and mapping to document “as-is” and improve workflows
• Implement and manage SLA frameworks for internal and external stakeholders
• Define KPIs, accountability matrices, and performance metrics
• Apply Lean / Six Sigma (DMAIC) principles to reduce waste, errors, and inefficiencies
• Ensure consistent service quality across 140+ ADNOC sites

Operations & Contract Management

• Manage and verify approximately 350 Release Orders (ROs) per month
• Review and approve daily catering task orders, minor works, and local maintenance orders
• Administer catering service contracts and ensure compliance with contractual terms
• Evaluate contractor performance and recommend contract amendments or renewals
• Conduct contractor pre-qualification and maintain performance records
• Supervise contracts related to catering, commissariat services, and drinking water supply

Catering Operations Oversight

• Ensure smooth catering operations, adequate stock levels, and proper stock rotation
• Oversee food quality, hygiene standards, and compliance with contract specifications
• Direct menu planning to ensure variety, nutrition, and quality
• Assist in food & beverage menu development and special event catering
• Plan and execute special banquets, VIP functions, Ramadan services, and corporate events
• Supervise catering management team members and ensure effective workforce deployment

Health, Safety & Compliance

• Liaise regularly with the Occupational Health Department
• Implement and monitor HACCP and all food safety, hygiene, and HSE requirements
• Conduct regular onshore and offshore inspections
• Ensure full compliance with ADNOC HSE standards and regulatory guidelines

Customer & Employee Experience

• Interact with clients to gather requirements and oversee food presentation and service
• Address employee feedback, comments, and complaints with immediate corrective actions
• Use customer feedback, journey mapping, and sentiment analysis to drive service improvements

Business Support & Development

• Support the transition to a Revenue Center model
• Assist in business development initiatives related to catering services
• Provide input on pricing strategies, budgeting, and cost optimization
• Plan and negotiate procurement of catering equipment and furniture
• Support mobilization of systems, staff, and equipment for catering services

Job Requirements

Minimum Qualifications

• Preferably a Master’s Degree in a relevant field (Quality, Operations, Hospitality, Facilities Management, or Engineering)

Professional Experience

• Minimum 5–7 years of direct experience in a Senior Quality Control or Quality Assurance role
• Proven experience in catering, hospitality, facilities management, or large-scale service contracts
• Strong exposure to multi-site operations (onshore & offshore preferred)
• Demonstrated experience in SOP development, SLA management, and process improvement

Skills & Competencies

• Strong knowledge of quality assurance frameworks and auditing
• Experience with Lean / Six Sigma / DMAIC methodologies
• Contract administration and contractor performance management
• Excellent stakeholder management and communication skills
• Strong analytical, reporting, and problem-solving abilities
• High attention to detail and compliance mindset