Senior Quality Executive

Senior Executive Quality Management System (QMS)

Department

Quality Assurance

Reports To

Head – Quality

Job Purpose

To lead and implement the organization's Quality Management System while ensuring compliance with ISO standards, HSE, customer requirements, food safety regulations, and operational excellence across all warehouse locations.

Key Responsibilities

Quality Management System (QMS)

• Implement, maintain, and improve the QMS across warehouse locations.
• Ensure compliance with quality policies, SOPs, statutory requirements, and drive continuous improvement through CAPA and RCA.

ISO & Customer Audits

• Plan and conduct internal ISO audits and coordinate external certification audits.
• Ensure audit readiness, compliance, and timely closure of audit observations and non-conformities.
• Coordinate and manage customer audits across locations.

Documentation & Compliance

• Maintain and control SOPs, work instructions, records, and other quality documents.
• Ensure compliance with FSSAI, food safety, statutory, and regulatory requirements.
• Monitor licenses, FoSTaC training, medical fitness, equipment calibration, fire safety, and pest control compliance.

Safety & Operations

• Ensure implementation of quality, hygiene, safety, and housekeeping standards across warehouses.
• Conduct branch audits, monitor emergency preparedness, and drive corrective actions.

Training & Continuous Improvement

• Develop and execute the annual training plan on Quality, Food Safety, GMP, GHP, SOPs, and compliance.
• Assess training effectiveness and support employee competency development.

Investigation & CAPA

• Lead investigations for customer complaints, quality incidents, deviations, and audit findings.
• Conduct Root Cause Analysis (RCA), implement CAPA, and monitor effectiveness.

Team Management

• Supervise Quality and Security/Facility Compliance executives, allocate responsibilities, review performance, and provide technical guidance.

Reporting

• Prepare quality monthly report, audit reports, compliance trackers, and MIS.
• Present quality performance during Management Review Meetings and recommend improvement actions.