Senior Receptionist

Position Title: Senior Receptionist

Location: Meadowlands Hotel, Tralee

Employment Type: Full-Time

About Us

The Meadowlands Hotel, a proud BCorp-certified business, is committed to delivering outstanding hospitality while making a positive impact on our people, community, and planet. We are seeking a highly organised, guest-focused Senior Receptionist to work with our front office team to ensure exceptional guest experiences, and support the Duty Manager with day-to-day coordination.

This role is ideal for an experienced hospitality professional who thrives in a fast-paced environment, communicates with ease, and is passionate about sustainability, service excellence, and teamwork.

Role Overview

As Senior Receptionist, you will be the first point of contact for guests—welcoming them warmly, managing check-ins and check-outs efficiently, and responding to queries with professionalism. You will oversee daily reception tasks, coordinate with other departments, and contribute to our BCorp mission by placing people, planet, and profit at the heart of your work.

Key Responsibilities

Front Desk Operations & Guest Services

• Deliver a warm and professional welcome to all guests.
• Carry out check-in and check-out procedures with accuracy and efficiency.
• Handle guest inquiries, complaints, and special requests promptly.
• Maintain accurate reservations in the HotSoft PMS system.
• Coordinate with housekeeping, sales, and other departments to ensure seamless operations.
• Manage cash handling, billing, and daily reconciliation processes.

Guest Experience & Revenue Growth

• Promote hotel facilities, dining options, and local attractions.
• Identify opportunities to upsell rooms, packages, and services.
• Build rapport with returning guests to encourage loyalty.
• Maintain clear communication between departments to ensure guest satisfaction.

Qualifications & Skills

• Previous hotel reception or front office experience (essential).
• Strong organisational skills and the ability to multitask with attention to detail.
• Proficiency in hotel reservation systems ( HotSoft preferred ) and Microsoft Office Suite (advantageous).
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to work effectively under pressure.
• Passion for sustainability and alignment with BCorp values.

Why Work With Us

As part of our BCorp-certified team, you will enjoy:

• Competitive salary & benefits package
• Professional development opportunities with ongoing training
• Flexible working hours (morning/evening shifts, midweek & weekends)
• A mission-driven workplace focused on sustainability, equity, and community impact
• Employee perks , including discounts on local activities

Join us at Meadowlands Hotel Tralee and play a key role in delivering memorable guest experiences while contributing to a workplace that truly makes a difference.