Senior Remote Support Engineer

Job highlights

• Experience with MS Office Applications including Outlook,software,hardware,and application support for Windows and MAC issues .

• Experience with installation,upgrade,and maintenance of software,hardware,and peripherals . Deliverables .

• Experience with providing support for remote employees using multiple form factors: Citrix environments,VDI machines,Avaya / Cisco Telephony .

• 5+ years experience with remote desktop support- the ability to troubleshoot software, hardware, and connectivity issues remotely

• At least 3+ years utilizing chat functionality to service the customer

• Experience with MS Office Applications including Outlook, software, hardware, and application support for Windows and MAC issues

• Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony

• Familiarity with security tools and triaging

• Experience with installation, upgrade, and maintenance of software, hardware, and peripherals

Deliverables

• Utilize remote control tools to manage and enforce compliance with standards
• Assist in enabling the enforcement of compliance with standards and the appropriate optimization of devices and software
• Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement
• corrective actions to Resolve Problems. If a Resolution is not possible, escalate per the escalation procedures.
• In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues
• Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer s incident

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.