Senior Research Manager

Company Description

About SAM

We are the leading international sensory and consumer research company specializing in food, beverages, cosmetics, personal care, and other consumer products. We have 20 proprietary state-of the-art facilities across France, Germany, Italy, Switzerland, Spain, United Kingdom, Morocco, China and the USA, and cover more than 65 countries through our network of approved partners.

SAM provides tailor-made solutions, delivering actionable guidelines to make our clients’ brands and products memorable.

SAM is a great place to work.

Join SAM to work with the most competent, creative, and fun team in the industry and let your work, opinions and ideas contribute to the future of sensory and consumer research.

Become your most extraordinary self with support and development throughout your career.

Best in class

Join our very diverse team of sensory scientists, food technologists, statisticians, psychologists, sociologists, strategic thinkers, marketeers, field managers, technicians and other sensory and research experienced colleagues.

We're proud to be part of the Eurofins Group

World-leader in Testing for Life. With about 61 000 employees, Eurofins is a global leader in testing services and over the last 20 years has been one of the fastest growing companies in the world, thanks to its innovation in technology and service.

Job Description

A Senior Research Manager manages client relationship for more complex or key accounts and oversees multiple projects and clients.

Responsibilities:

1. Client Management:

a. Key Account Manager (KAM) for 1 or a few clients

b. Client relationship management for more complex or key accounts

2. Project Management:

a. Autonomous management, implementation and coordination of complex research projects

b. Taking client briefs and writing study proposals

c. Propose appropriate methodologies and research approaches

d. Prepare estimates for ad hoc studies

e. Negotiate contracts, or specifications, technically, methodologically and financially

f. Ensure that projects meet objectives and are delivered on-time and within budget

g. Ensure that the project work meets agreed quality standards

h. Report writing with storytelling

i. Presentation of results, including relevant recommendations

3. Strategy:

Ensuring that ongoing activities and projects adhere to the company's strategic guidelines

4. Revenue:

a. Ensure targets for the accounts are met

b. Share feedback with managers on client needs and potential revenue risks

5. People:

a. Possibility to manage a Research Executive(s) or Panel Leader(s) but not necessary

b. Close collaboration with the Data Solutions Hub

c. Work closely with other members of our sensory and research team and the field team

d. Involved in training and mentoring

Qualifications

• Higher education with knowledge in market research and/or sensory research
• Minimum 5 years’ experience in sensory and consumer research to be able to manage projects independently.
• Knowledge of food and/or cosmetic products, quantitative and qualitative consumer research methodologies, sensory methodologies and statistics.
• Excellent written and oral communication skills in English and Italian
• Proficiency in MS Office: Word, Excel, PowerPoint, etc
• Rigorous, responsive and proactive
• Strong organisational and planning skills, that ensure work is effectively prioritised to meet deadlines