Senior Retail Associate (Full-time)

Chello is opening its first store in Orchard, and we’re building the team who will welcome our customers there.

Chello creates refined clothing for women who want to feel confident and at ease in what they wear. As a Senior Retail Associate, you’ll support daily store operations, deliver excellent customer service, and assist in guiding and mentoring the retail team to achieve sales and operational goals.

Key Responsibilities

Provide excellent customer service and create a positive shopping experience for customers.

Assist customers with product selection, enquiries, and recommendations.

Drive sales by promoting products, promotions, and special offers.

Support daily retail operations, including opening and closing procedures, cash handling, stock replenishment, and inventory checks.

Ensure the store is clean, organised, and presented according to company standards.

Assist with visual merchandising and maintain attractive product displays.

Handle customer feedback, enquiries, and complaints professionally.

Support the Retail Manager/Supervisor in achieving sales targets and operational objectives.

Guide and support junior retail staff, including providing on-the-job coaching and training.

Monitor stock levels and assist with stock receiving, transfers, and stocktaking.

Ensure company policies, procedures, and service standards are consistently followed.

Assist with administrative and other ad-hoc duties as required.

Requirements

Minimum 2–3 years of retail or customer service experience.

Previous experience in a senior retail, supervisory, or team-leading role is preferred.

Strong customer service and communication skills.

Positive, proactive, and responsible attitude.

Able to work independently as well as part of a team.

Good problem-solving and organisational skills.

Comfortable working in a fast-paced retail environment.

Willing to work shifts, weekends, and public holidays when required.

If you are passionate about fashion and have strong customer service skills, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity. Send your updated CV to

[email protected]

At Chello, we are more than just a women's fashion brand; we are a community of individuals who share a passion for crafting designs that empower the modern woman. Our mission is to inspire women to embrace their unique elegance through our beautiful pieces, making dressing up a personal brand statement.

We've woven our values into the very fabric of our company culture, creating a workplace where mindfulness, aplomb, excellence, exceptionalism, and a growth-oriented mindset define who we are, we may be a small company, but we are fiercely dedicated to delivering quality and excellence. Our size is no reflection of the scale of our ambitions. With a team united by a shared dream of personal and company growth, we're committed to exceeding expectations in everything we do. Our focus on quality, along with our dedicated and passionate team, fuels our journey towards expansion and success in the fashion industry. Together, we're crafting a future that's defined by both our individual and collective growth.