Senior Retail Operations Executive

About Us Who we are: Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description Key Responsibilities

• Oversee daily operational processes, including administrative workflows, office management, store support, and vendor coordination.
• Drive operational excellence across stores by standardizing and optimizing SOPs.
• Support store teams in operational execution, ensuring alignment with company standards and business objectives.
• Coordinate cross-functional tasks with Finance, HR, IT, and external vendors.
• Manage contracts, documentation, expense claims, and internal approval processes.
• Monitor store operations and proactively identify areas for improvement.
• Handle urgent operational issues (e.g., maintenance, logistics, or store-related incidents) in a timely manner.
• Ensure compliance with company policies, internal controls, and local regulations.
• Support new store openings, relocations, and renovation projects when required.
• Provide administrative and operational support to drive overall business performance.
• Improvement in store operational efficiency and execution standards
• Timeliness and accuracy of administrative processes
• Effectiveness of SOP implementation and optimization
• Response time and resolution of operational issues
• Cross-functional coordination efficiency
• Cost control and operational expense management

Key KPIs

• Improvement in store operational efficiency and execution standards
• Timeliness and accuracy of administrative processes
• Effectiveness of SOP implementation and optimization
• Response time and resolution of operational issues
• Cross-functional coordination efficiency
• Cost control and operational expense management

Requirements

• 3–5 years of experience in retail operations, preferably within premium or lifestyle brands
• Positive, proactive, and can-do attitude, with willingness to go the extra mile when needed (e.g., supporting systems such as Xstore, WMS, OMS)
• Strong interpersonal skills with the ability to build rapport with frontline teams and understand their needs
• Ability to support marketing administrative tasks when required (approximately 85% retail operations and 15% marketing/CRM support)
• Strong organizational and multitasking skills
• Excellent communication and coordination abilities
• Detail-oriented with strong execution capability
• Ability to work under pressure and adapt to a fast-paced environment
• Proactive mindset with strong ownership

Preferred Qualifications

• Experience in retail or luxury industry is a plus
• Familiar with SOP development and process optimization
• Experience supporting multi-store operations

Competencies

• Execution & ownership
• Problem-solving and analytical thinking
• Time management and prioritization
• Stakeholder management
• Adaptability and resilience

About The Team Why you'll love working here: At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What We Value

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.