Senior Retail Support Executive

About the role

Katrin BJ Sdn Bhd is seeking a dynamic and experienced Senior Retail Support Executive to join our management team in Subang Jaya, Selangor. This is a full-time position that plays a crucial role in supporting the operational excellence and strategic objectives of our retail stores. As Senior Retail Support Executive, you will bridge the gap between head office operations and store-level execution, ensuring consistent service delivery, compliance, and performance across our retail network. This position is integral to driving operational efficiency, staff development, and customer satisfaction whilst maintaining alignment with company-wide initiatives and standards.

Key responsibilities

• Provide comprehensive operational support to assigned retail stores, ensuring adherence to company policies, procedures and standards
• Monitor store performance metrics including sales, inventory management, stock accuracy and customer service standards
• Conduct regular store visits to assess operational compliance, store conditions, visual merchandising and staff performance
• Support store managers in implementing company strategies, promotional campaigns and new initiatives at store level
• Identify operational challenges and inefficiencies, working collaboratively with store teams to develop and implement solutions
• Provide coaching, mentoring and training support to store staff to enhance their skills and performance capabilities
• Manage inventory control processes, including stock audits, stocktake preparation and reconciliation of discrepancies
• Assist in the recruitment, onboarding and performance management of retail store personnel
• Liaise between head office departments and stores to ensure effective communication and timely resolution of issues
• Prepare reports on store performance, operational issues and recommendations for improvement
• Support the implementation of visual merchandising standards and store layout optimisation
• Contribute to the development and maintenance of operational documentation, templates and best practice guidelines

What we're looking for

• 3-5 years of experience in retail management, store operations or retail support functions
• Proven track record of successfully managing multiple retail locations or supporting store operations at scale
• Strong knowledge of retail operations including inventory management, visual merchandising, sales processes and customer service excellence
• Excellent organisational and time management skills with the ability to prioritise multiple tasks and meet deadlines
• Demonstrated ability to analyse data and performance metrics to drive operational improvements
• Strong communication and interpersonal skills with the ability to build relationships across all levels of the organisation
• Leadership capabilities with experience coaching, training and developing retail staff
• Problem-solving mindset with the ability to identify issues and implement practical solutions
• Proficiency in retail management systems and Microsoft Office applications
• Attention to detail and commitment to maintaining high standards of accuracy and compliance
• Flexibility to travel between stores and undertake occasional weekend or evening work as required
• Diploma or degree qualification in Business Management, Retail Management or related field is advantageous

What we offer

Katrin BJ Sdn Bhd is committed to creating a supportive and rewarding workplace for our employees. We offer a competitive salary package commensurate with experience, alongside a range of benefits including health insurance, performance incentives and staff discounts on our retail products. We provide opportunities for professional development and career progression within a growing retail organisation. Our workplace culture emphasises collaboration, continuous improvement and employee wellbeing. We believe in supporting work-life balance and recognise the diverse needs of our team members. If you require any adjustments or additional support during the recruitment process, we encourage you to discuss this with us.

About us

Katrin BJ Sdn Bhd is a dynamic player in the Retail & Consumer Products sector, committed to delivering quality products and exceptional customer experiences across our retail network. We are dedicated to building a business that combines operational excellence with a strong focus on employee development and customer satisfaction. Our stores are known for their professional service, well-maintained environments and knowledgeable staff. We pride ourselves on fostering a collaborative culture where innovation is encouraged and team members are supported in achieving their career aspirations. We are seeking talented individuals who share our commitment to retail excellence and are passionate about delivering outstanding results.

Apply now

If you are an experienced retail operations professional looking to take the next step in your career, we would like to hear from you. Please submit your resume, a covering letter outlining your relevant experience and a completed application form to our recruitment team. We look forward to hearing from you.