Senior Sales and Service Advisor

At Rubix Industrial Services, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving.

Whether it's providing expert advice, processing orders efficiently, or coordinating solutions that meet our customers’ unique needs, our Sales Offices play a crucial role in delivering the exceptional service Rubix Industrial Services is known for. We work closely with our field sales, engineering, and supply chain teams to keep industry moving… literally!

If you're driven by delivering great customer experiences, thrive in a fast-paced environment, and enjoy being part of a collaborative, customer-focused team, then this is your opportunity to make a difference at Rubix Industrial Services

Location: Kings Lynn

About The Role

• Assist the Sales & Service Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and responsiveness meet the contractual obligations and customer expectations to enable securing long-term commitments.
• Take a leading role in health & safety discussions, improvement opportunities and training.
• Drive improvements to the ETO conversion.
• Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message.
• Monitor Golden Hour call quality and provide feedback when necessary.
• Communicate in a compelling way to all internal and external stakeholders.
• Assist the sales & service manager in the production and delivery of a full monthly sales office review, to include financial and pricing performance.
• Ensure the entire team are working with, supporting and connecting with the external sales team. Regular communication is critical to drive the collaboration required for success.
• Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss /improve performance.

Working Hours 08:30 -17:00 – Monday to Friday

1 hour break

37.5 hours per week

Key Skills, Experience & Requirements

• Experience in building and sustaining long term customer relationships
• Experience in leadership with the ability to motivate and inspire a team
• Industry and market experience (Preferred)
• Positive attitude towards achievement of company goals
• The ability to match selling style to the customer's needs & preferences.
• Promote a best practice culture within the team to encourage a learning environment
• Review of team performance using established processes
• Proficient user of Microsoft 365 Strong commercial acumen Effective communicator