Senior Sales Engineer

Who you are

• 7+ years selling Network and Cyber Security technology into large Enterprises with experience in routing/switching/firewall technology
• Bachelor's degree in computer science, information systems, or related area or demonstration of equivalent knowledge
• Complex and strategic selling experience required
• Deep understanding of enterprise-architecture concepts, risk management, and excellent working knowledge of key protocols across Layers 2-7 (e.g., TCP/IP, HTTP, DNS, SSL/TLS, etc.)
• Knowledge of emerging agentic SOC and NOC workflows
• Broad understanding of enterprise information technologies across the full OSI stack, cloud concepts (AWS, Azure, GCP)
• In-depth knowledge of Site Reliability Engineering Concepts
• Excellent organizational, interpersonal, and leadership skills
• Outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences
• Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
• Ability to focus on results while working independently when given a broad direction and desired results
• Ability to adapt to changing goals based on customer demands and market conditions while working with development and sales teams
• Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues
• Works cooperatively with others within the organization and other cross-functional stakeholders
• Works well in fast-paced, high-stress environments
• Has predictable, reliable attendance

What the job involves

• As a Senior Sales Engineer, you will play a pivotal role in shaping the success of strategic sales engagements, bringing technical leadership, industry insight, and a deep understanding of customer needs to each opportunity
• You will influence high-impact sales cycles and contribute directly to revenue growth and the company’s long-term success
• In this senior-level position, you will lead the technical sales strategy, deliver advanced product demonstrations, and guide customers through complex solution architectures
• You’ll mentor other sales engineers, collaborate closely with product and engineering teams to align customer feedback with roadmap priorities, and support executive-level discussions
• Your deep understanding of our technology, market landscape, and customer challenges will allow you to design and advocate for customer-tailored solutions that drive measurable business outcomes
• Additionally, you will proactively resolve pre-sales technical challenges and act as a trusted advisor to both internal teams and customer stakeholders throughout the buying journey
• Lead technical strategy across the full sales lifecycle, aligning ExtraHop’s capabilities with complex customer environments—from executive-level presentations and deep-dive demonstrations to proposal development, proof-of-concept execution, and business value realization
• Drive customer discovery efforts to uncover requirements for ExtraHop solutions
• Proactively mitigate technology-related buying objections from the sales opportunities
• Demonstrate ExtraHop’s platform with authority and market awareness to differentiate from the competition and identify where they fit in the context of the wider market
• Independently conduct Proof-of-Concepts (POC), from installing the appliance to helping prospective customers interpret data in the context of their environment to preparing/presenting a summary of the value demonstrated
• Surface and define compelling events, strategic business drivers and offer the optimal ExtraHop solution that addresses that requirement
• Articulate the security value proposition and key differentiating capabilities with executive fluency to prospective new customers and solutions partners
• Lead technical qualification and deal strategy within qualifying opportunities, mapping technical capabilities to business drivers/corporate initiatives, and scoping a BOM
• Collaborate with Regional Sales Managers and Sales Engineers to prepare and present proposals and RFIs
• Influence product direction and go-to-market strategy, acting as a key liaison between field intelligence and Product Management to shape next-gen cloud security offerings based on evolving customer needs
• Provide post-sales follow-up, technical training, and consulting
• Help with post-implementation support for key customers
• Champion a world-class customer experience ensuring total customer satisfaction with the customer's implementation experience
• Build and nurture strategic relationships with key partner SEs in your region ensuring they are enabled to position ExtraHop and advocate on our behalf with their customers
• Accurately capture sales updates and leverage SFDC to communicate to sales leadership ensuring clarity within opportunity development

Benefits

• Flexible Time Off | PTO policies that trust you to manage your time and recharge when you need it most
• Remote & Hybrid Work Options | Work where you work best. We support remote, hybrid, and in-office arrangements based on your role and preference
• Paid Company Holidays | Enjoy time with family and friends during major holidays
• Voluntary Time Off | 3 community service days each year to give back to causes you care about
• Global Collaboration | Work with teammates around the globe. Bring your perspective to a truly international team
• Team Events & Offsites | Regular team gatherings, department offsites, and company-wide celebrations to build connections
• Comprehensive Medical Coverage | Health and Wellness benefits to fit your needs
• Wellness Program | Access to Employee Assistance Programs (EAP), gym membership discounts, and resources to support your physical and mental well-being
• Life & Disability Insurance | Company-provided life insurance and disability coverage to protect you and your loved ones
• Commuter Benefits | Commuter benefits to make your journey to a local office easier
• Competitive Compensation | Market-rate salaries benchmarked against data to ensure you’re paid fairly for your expertise and impact
• Competitive Compensation | Market-rate salaries benchmarked against data to ensure you’re paid fairly for your expertise and impact
• Performance Incentives | Bonus or commission opportunities based on role and performance
• Employee Referral Program | Generous referral bonuses when you help us find great talent; your network matters
• Financial Planning Resources | Access to financial wellness programs and planning tools to help you make informed decisions about your future
• Parental Leave | Generous paid parental leave for new parents, because welcoming a new family member is a life-changing moment
• Family Medical Leave | Extended leave options for family caregiving, medical situations, and life transitions
• Family-Inclusive Benefits | Healthcare coverage that extends to domestic partners, spouses, and dependents
• Professional Development Budget or Tuition Reimbursement | Financial support for continuing education, certifications, and degree programs relevant to your career. Annual budget for conferences, courses, workshops, and learning resources
• Internal Mobility | Career growth happens in multiple directions — move up, across functions, or to new locations as opportunities arise
• Mentorship | Connect with experienced leaders across the organization who can guide your career development
• Craft beer on tap for celebrations and team gatherings
• Fully stocked kitchen with snacks and beverages
• Collaboration spaces designed for both focused work and team brainstorming
• Cafe for vibing, gaming, and recharging between meetings
• Walking distance to restaurants, shops, and the waterfront