SENIOR SALES ENGINEER

INTRODUCTION

We are currently looking to hire multiple Sales Engineers to support our expansion in both our Penang office and our Singapore Headquarters.

GENERAL DUTIES

• Manages a team of sales personnel to achieve market leadership in product, customer and territory sales targets. Develop marketing strategy with emphasis on marketing potential and projecting trend.
• Serves as a clear example to subordinates of desired performance and takes actions to foster co-operative working relationships among subordinates.
• Emphasis on new product, account and business development; Providing "solutions" to customers while emphasizing on quality, cost and cycle time.
• Supportive role to management on the market analysis on existing or potential products as well as competitor activities.

Roles:

• Develop and implement sales strategies to achieve the assigned target.
• Set short-term and long-term sales goals in alignment with company objectives.
• As a team leader of the sales marketing team, bridge between technical solutions and customer needs, support factory to align with Five Star Factory.
• Works closely with both customers, factory and technical teams to ensure alignment in delivering value to the customer.
• Analyse market trends, customer preferences, and competitive activities within the territory.

Responsibilities:

Key Performance Metrics (KPM) & Results that demonstrate progress in achieving Five Star Factory status, including:

• Revenue and Gross Profit Margin
• Customer Satisfaction
• Quality, Lead time, On-Time, Inventory, Cost Effectiveness Management
• Employee Engagement
• 8S Factory Score
• Compliance with Industry Standards and Regulations

Team Management and leadership

• Recruit, train, and manage a team of sales representatives.
• Monitor team performance and provide coaching to improve sales effectiveness.
• Motivate the team to achieve individual and collective sales goals.

Sales Accounts Management:

• Regularly visits and review existing and potential customers to improve sales penetration and increase market share. Must regularly travel to outstation to personally attend and resolve non-routine queries and Problems.
• Address and resolve technical concerns or doubts raised by prospective customers.
• Lead and guide Sales team in market penetration.

Applications:

• Assists in solving customers’ technical and application problems; coordinates action with design and operations to improve existing products or to develop new products.
• Executive with strong analytical and problem-solving mindset.

Performance Monitoring and Reporting and Analysis:

• Track and analyse sales metrics to assess progress against targets.
• Prepare regular reports on sales activities, revenue generation, and forecasts.
• Present findings and insights into senior management.
• Prepares regular reports on regional performance and customer visits; prepares ad hoc reports highlighting new business opportunities, quality problems and lost business analysis for action by management.
• Responsible for the management report including Power BI report, sales below margin and analyse the cost structure and positioning the right selling price.
• Assist and provide analysis report for regional performance for Deputy GM / General Manager
• Provide regular updates and report the progress of KPI.

Administration:

• Possesses strong communication skills and ability to compose quotations, correspondences, reports and presentations using PC based software; takes an active role in improving activities of department policies, procedures and systems in order to achieve efficiency and cycle-time targets.
• Coordinate with GIT on management reports for improvement and enhance the report accuracy.

Customer Relationship Management:

• Build and maintain strong relationships with key clients and stakeholders.
• Address customer complaints and ensure timely resolution to maintain satisfaction.
• Act as a main point of contact for customers within the territory.

Business Development:

• Identify and pursue new business opportunities within the territory.
• Conduct market research to explore potential customer segments.
• Negotiate contracts and agreements with key accounts.