Senior Sales Executives (TH)

Key Responsibilities:

Lead Handling, Telesales & Conversion

• Handle inbound and outbound leads from calls, WhatsApp, social media, website, and partner referrals.
• Respond to new leads within agreed lead response time standards.
• Qualify leads, understand patient needs, and explain DCA clear aligner solutions (nonclinical).
• Use approved scripts to present benefits, handle objections, and secure consultation bookings.
• Drive strong lead conversion rates from enquiry, consultation, treatment.
• Escalate clinical or complex questions to the Treatment Planning Team or dentist.

Appointment Coordination (DCA & Partner Clinics)

• Arrange and confirm consultation / 3D scan appointments for DCA clinics and partner clinics.
• Coordinate with Operations Admin and clinics on doctor and scanner availability.
• Share accurate appointment details with patients and clinics and manage rescheduling or no-shows.

Follow-up & Patient Communication

• Proactively follow up with pending, undecided, or missed-appointment patients via WhatsApp, calls, or email.
• Explain treatment packages, pricing, instalment options, and promotions clearly (nonclinical).
• Maintain professional, timely, and courteous communication throughout the pretreatment journey.

CRM, Reporting & Continuous Improvement

• Update all leads, interactions, appointments, and outcomes accurately in the CRM.
• Maintain a clear pipeline for DCA and partner clinic leads.
• Provide basic reports on lead volume, response time, appointments, show-up, and conversions.
• Share feedback and suggestions to improve scripts, workflows, and patient experience.

Requirements:-

• 4 years of proven experience in telesales or outbound sales, preferably in a similar industry.
• Strong communication skills both verbal and written.
• Excellent interpersonal skills and the ability to build rapport quickly.
• Goal-oriented and self-motivated with a strong desire to achieve targets.
• Ability to work independently and as part of a team.
• Knowledge of the products/services being offered and the ability to convey this information convincingly.Healthcare, wellness, dental/aesthetics, or B2C consumer sales experience a plus.