Senior Sales Manager

As a key member of the Commercial Team, the Senior Sales Manager is responsible for driving the hotel's commercial success through strategic account management, new business development, and proactive sales initiatives. The role focuses on strengthening client relationships, identifying opportunities across Group and Free Independent Traveler (FIT) segments, and executing sales strategies that contribute to the hotel's overall commercial objectives, strategic direction, revenue growth, market share expansion, and long-term business success. Working closely with the Director of Sales and the Commercial Director, the Senior Sales Manager contributes to the development and execution of the Sales & Marketing Plan while ensuring that sales activities are aligned with client needs and the hotel's business objectives.

What You Will Do

• Develop and maintain strong professional relationships with clients and hotel guests, while actively managing sales calls, client visits, and account development activities.
• Prospect and secure new business opportunities in accordance with the objectives established in the Marketing Plan.
• Identify and develop new accounts and market segments to expand the hotel's business opportunities.
• Ensure that sales activities, key accounts, and bookings are focused on maximizing revenue per available room, customer retention, and new business development through alternative channels.
• Follow up on all leads and maintain strong relationships with Worldwide Sales Offices (WSOs) and other Four Seasons Hotels.
• Review market analysis to identify client needs, occupancy potential, desired rates, and business opportunities.
• Develop and coordinate an effective sales call plan for accounts within assigned market areas, ensuring timely follow-up and appropriate action.
• Coordinate with other Department Heads to ensure a high level of guest and group satisfaction.
• Engage with in-house guests to build goodwill, encourage repeat bookings, and generate referrals to other Four Seasons Hotels.
• Provide input on the local segment of the Marketing Plan and budget.
• Negotiate with clients to achieve maximum revenue and profitability while meeting client needs.
• Prepare and maintain permanent files for all groups and FIT contacts in accordance with established procedures.
• Assist the Director of Sales in reporting and evaluating results against planned objectives, taking appropriate action to maximize sales and address need periods.
• Monitor account performance and identify opportunities to strengthen business relationships and increase revenue.
• Support the implementation of sales strategies and initiatives that contribute to the hotel's overall commercial objectives.
• Maintain accurate and up-to-date account information, sales activities, and business opportunities in accordance with hotel procedures.
• Perform other tasks and projects as assigned by hotel management.

What We Offer

• Competitive salary and comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.
• Recognition programs and employee wellness initiatives.

Schedule & Hours Full time Job. Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.

Desired Candidate Profile

A Bachelor's Degree or Diploma in Business Administration, Hospitality Management, Sales, Marketing, or a related field.

A minimum of four years of experience in a Sales Manager position, preferably within the luxury hospitality industry.

Excellent verbal communication skills in both Arabic and English.

Strong attention to detail.

A self-motivated, dynamic, and results-oriented professional with strong business acumen.

An excellent team player who builds positive working relationships and contributes effectively to team objectives.

Good knowledge of Opera is an added advantage.

Strong negotiation, communication, and relationship-building skills.

Proven ability to develop business opportunities and maintain long-term client relationships.