Senior Sales Order Management Executive

Job Summary:

The role is responsible for ensuring the smooth operations of the sales, billing, procurement and delivery process. This role involves a combination of administrative, operational, and customer service duties aimed at providing the support to sales, service delivery and finance. The successful candidate will assist in sales documentation, order processing, raising of purchase order, tracking the delivery of orders, customer billing and maintaining customer relationships.

Responsibilities:

1. Order Management:

   • Process orders loading in SAP and ensure that they are fulfilled accurately and on time.
   • Coordinate with customers and vendors to ensure proper delivery and customer satisfaction.
   • Generate and maintain detailed records of orders, invoices and any customer communication for audit purposes and customer service follow-up.
   • Raise purchase order and track the delivery of the order.
   • Collaborate with sales and finance teams to resolve pricing discrepancies, credit issues, or payment delays that may impact order processing.

2. Customer Support:

   • Generate customer billing on time.
   • Handle customer inquiries via phone, email, or chat, providing timely and accurate responses.
   • Assist customers with issues related to product delivery, returns, invoicing issue, or order discrepancies.

3. Sales Reporting and Documentation:

   • Generate and maintain accurate monthly reports, tracking sales orders delivery and billing status.
   • Provide the sales team with previous transaction records upon request.

4. Audit and Admin Support:

   • Check and provide necessary documents to auditor for selected orders.
   • Other ad-hoc duties assigned.

Requirements:

• Education:
• Diploma in Business Administration, Marketing, or a related field is preferred.
• Experience:
• Minimum 3 years of experience in sales support, customer service, or a related administrative role.
• Experience in CRM systems (SAP) is preferred.
• Familiarity with Microsoft office software (Microsoft Excel, Word, Powerpoint).
• Experience in administration and high-volume office work may be advantageous.
• Strong analytical, organizational, and time management skills.
• Excellent team working, motivational, interpersonal, communication, and customer service skills.
• The ability to multitask and quickly switch your focus.
• Computer literacy, IT skills, and typing skills.
• An understanding of sales principles and customer service practices.
• Skills:
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Time management skills with the ability to handle multiple tasks and deadlines.
• Problem-solving skills and ability to handle customer inquiries effectively.