Senior Salesforce Admin

The Salesforce team is looking for a Senior Salesforce Admin to drive ongoing projects on Salesforce platform. Specifically looking for someone with Salesforce Sales Cloud admin skills with additional expertise in extended capabilities like CPQ, RCA, CRMA, AI/Agent…etc. implementing critical projects working across different business stakeholders. Role is also responsible for creating and presenting strategic consulting and deliverables for clients, including analysis, recommendations, and implementation of salesforce.com functionality. This role is also responsible for supporting ongoing M&A migration activities across Salesforce platform collaborating with business partners

ROLE

• Working with Business owners to capture requirements in delivering solutions in an agile environment and support the scrum team in upholding SAFe/Agile standards and processes.

• Work as a knowledgeable liaison between technical teams, testing teams and business stakeholders in delivering business critical solutions and obtain a good understanding of product functionality and dependencies.

• Developing and maintaining essential documentation: functional specifications (user stories, use cases, depending on the assignment), design documentation for building solutions in Salesforce lightning platform.

• Be the conduit between business and functional requirements, collaborating with scrum team to ensure clear understanding of what is needed to meet business expectations.

• Understand broader product vision and roadmap, provide recommendations on potential future projects, and communicate those to the Product Owner

• Show Leadership skills in making thoughtful decisions working with different teams.

• Manage relationships with key stakeholders

• Working in full pace agile environment and has complete knowledge of agile ceremonies.

• Leads acquisition integration projects or other key strategic projects that require significant coordination & changes to application structure.

• Proactively manages the end-to-end delivery of engineering work through the engineering team and all dependent organizations

• Reports on progress, ensuring dependencies are covered

RESPONSIBILITIES INCLUDE:

• Prioritize multiple tasks effectively and manage multiple client’s engagements at one time.
• Must be able to shift gears quickly and manage many client relationships at once.
• Help ensure client cases achieve their intended results. Bring forward recommendations on possible future projects to achieve even greater results and communicate that to the sales team.
• Extensive experience and demonstrated consistent success in systems architecture/design including managing complex projects, scoping multiple work-streams and working across multiple teams/geographies
• Experience collaborating with different team members to ideate appropriate design solutions
• Manage and maintain a collaborative working relationship with internal resources and consistently deliver high-quality services
• Proficient with the activities and best practices associated with M&A transactions and integration, preferred
• Ability to lead and facilitate cross-functional teams to achieve project objectives through indirect leadership.
• Self-motivated individuals with ability to engage and influence peers and business partners.
• Must also present Prototypes/Demos to business users as required.
• Track and report project status to client and internal delivery and management teams
• Must have experience in working in Salesforce and implementing solutions using agile methodology.

Mandatory Skills:

• Must have Salesforce Sales Cloud Consultant experience and certifications.
• Must have Salesforce Administrator expertise/certifications.
• Must have Salesforce RCA & CPQ implementation expertise/certifications.
• Must have experience in building AI & Agentic solutions.
• Excellent communication skills and strong analytical skills.
• Experience working with PSA/Financial Force, Order Management is a plus.
• Must have work experience on Salesforce Mobile.
• Experience working with Content Management tools is plus (Seismic)
• Experience in supporting and managing 3rd party AppExch tools.
• Understanding system integrations, ETL & BI tools will be an added advantage
• Experience in working with Excel spreadsheets, Data loads and creating mapping templates