Senior Salesforce Administrator

Contractor · ONLY MEXICO CITY · Full-time

About the Role

We are looking for a Senior Salesforce Administrator to own the day-to-day configuration, customization, and health of our Salesforce environment. This is a hands-on role where you will partner with business stakeholders across Sales, Service, and Operations to translate business requirements into scalable and well-governed Salesforce solutions.

You will also contribute to platform best practices, process improvements, user support, and the ongoing development of the Salesforce ecosystem.

Responsibilities

• Configure and customize Salesforce to meet evolving business requirements.
• Build and maintain declarative automation using Salesforce Flow, Process Builder, and Workflow Rules.
• Create and manage Custom Objects, Fields, Tabs, Page Layouts, Record Types, Validation Rules, and Approval Processes.
• Manage Salesforce security settings, including Profiles, Permission Sets, Role Hierarchy, OWD, and sharing rules.
• Manage data migration and data quality using Data Loader, Import/Export Wizard, and Salesforce Inspector.
• Write and troubleshoot SOQL/SOSL queries and support data cleansing and deduplication.
• Manage sandbox environments and deployments using Change Sets.
• Monitor system performance, storage limits, and overall platform health.
• Manage users, onboarding/offboarding, notifications, reports, and dashboards.
• Provide day-to-day user support and troubleshoot Salesforce issues.
• Support third-party integrations and APIs while maintaining data integrity across connected systems.
• Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
• Support UAT, release management, go-live activities, and Agile/Scrum processes.
• Mentor junior administrators and contribute to Salesforce governance best practices.

Tech Stack

• Salesforce
• Sales Cloud
• Service Cloud
• Salesforce Flow
• Process Builder
• Workflow Rules
• SOQL / SOSL
• Data Loader
• Salesforce Inspector
• Change Sets
• Salesforce Reports & Dashboards
• Salesforce Security & Sharing
• Jira

What We're Looking For

• 5+ years of hands-on Salesforce Administration experience, including experience in a senior or lead capacity.
• Salesforce Administrator Certification (ADM 201) required.
• Strong understanding of the Salesforce data model, security model, and sharing rules.
• Proven experience with declarative automation tools, including Flow, Process Builder, and Workflow Rules.
• Experience managing Salesforce environments and deploying changes using Change Sets.
• Working knowledge of SOQL/SOSL and Salesforce data management tools such as Data Loader and Salesforce Inspector.
• Experience with Salesforce Sales Cloud; Service Cloud experience is a plus.
• Strong experience partnering with both technical and non-technical stakeholders.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent practical experience.

Nice to Have

• Salesforce Advanced Administrator (ADM 211) or Platform App Builder certification.
• Experience with Apex, Visualforce, or Lightning Web Components.
• Exposure to Salesforce integrations and API-based third-party application connections.
• Experience mentoring or leading junior Salesforce administrators.
• Experience with Salesforce AppExchange applications.
• Experience supporting Salesforce implementations, UAT, and release management.

Why join us?

• Competitive compensation paid in USD.
• 100% Remote.
• Paid Time Off: 12 PTO days per year.
• Local Holidays: All official holidays in your country.
• Birthday Off.
• Career Growth opportunities.
• Recognition Program.
• Paid approved leaves.