Senior Salesforce Administrator

At AHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual''s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

We embraceall candidatesthAt willcontribute to the diversification and enrichment of ideas andperspectives At AHEAD.

We are seeking aSalesforce Senior Administratorto join our global Business Applications team. This role will be based inIndiaand will play a key part in managing, optimizing, and expanding our Salesforce environment across multiple business functions. As a Senior Administrator,youllwork closely with architects, developers, and business stakeholders to deliver high-quality Salesforce solutions, ensuring the platformremainssecure, efficient, and aligned with organizational strategy.

You will serve as both a hands-on problem solver and a process innovatordriving operational excellence, supporting agile delivery teams, andmaintainingbest practices across Sales Cloud, CPQ, Billing, and integrated enterprise systems.

Key Responsibilities

• Administer andmaintainSalesforce environments, ensuring platform stability, data integrity, and security.
• Manage user accounts, roles, profiles, permission sets, and data access controls.
• Build andoptimizedeclarative automation (Flows, Approval Processes, Validation Rules, etc.) to streamline business processes.
• Support ongoing projects across Sales, CPQ, Billing, and Service functions by configuring andmaintainingSalesforce solutions.
• Collaborate with architects and developers to translate business requirements into scalable Salesforce configurations.
• Assistin data management activities including imports, cleansing, deduplication, and quality monitoring.
• Support testing and deployment activities in coordination with development teams and release managers.
• Create andmaintaindocumentation for configurations, processes, and operational runbooks.
• Deliver end-user training and promote Salesforce best practices across business units.
• Monitor system performance, proactively troubleshoot issues, and recommend improvements.
• Partner with the broader Business Applications team to supportintegrations, governance, and release management processes.

Required Skills

• Bachelors degree in Computer Science, Information Systems, or a related field.
• 5+ years of hands-on Salesforce administration experience, including Sales Cloud, CPQ, and/or Billing.
• Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets).
• Proven ability to manage large-scale data and complex security models.
• Experience working within agile development or sprint-based environments.
• Excellent troubleshooting skills and ability to translate business needs into practical Salesforce solutions.
• Strong communication skills with both technical and non-technical stakeholders.
• Salesforce Certified Administrator and Advanced Administrator certifications required.

Preferred Skills

• Experience supporting quote-to-cash, billing, or financial process automation within Salesforce.
• Familiarity with Salesforce CPQ, Billing, or Service Cloud.
• Understanding of integration concepts and tools (e.g., MuleSoft, Boomi, or REST APIs).
• Knowledge of data governance, change management, and release management practices.
• Prior experience collaborating with global teams across time zones.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurancecoverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunitiesto support continuous growth and upskilling

Employee wellness initiativesand programs focused on physical and mental well-being

Retirement and statutory benefitsin line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.