Senior Salesforce (Service Cloud) Developer

Role & responsibilities

We are looking for a dynamic and results-driven Senior Salesforce Developer Service Cloud to lead the design, development, integration, and implementation of scalable Salesforce Service Cloud solutions.

The ideal candidate will have strong hands-on expertise in Salesforce Service Cloud, Apex, Lightning Web Components (LWC), Salesforce integrations, and telephony/calling system integrations. The role requires experience working with Enterprise Calling Systems, Salesforce Call Center, and Service Cloud Voice, along with the ability to lead a team, collaborate with stakeholders, and ensure high-quality technical delivery in an Agile environment.

Key Responsibilities

• Lead the design, development, and deployment of scalable Salesforce Service Cloud solutions using Apex, LWC, SOQL, and Salesforce APIs.
• Design and implement integrations between Salesforce Service Cloud and enterprise calling/telephony systems.
• Work on Salesforce Call Center integrations and telephony-enabled Service Cloud solutions.
• Implement and support Service Cloud Voice capabilities and integrations.
• Integrate Salesforce with third-party applications and external systems using APIs and web services.
• Configure and customize Service Cloud features based on business and customer-service requirements.
• Collaborate with stakeholders to understand business processes and translate requirements into scalable Salesforce solutions.
• Lead and mentor a team of Salesforce developers and admins.
• Conduct code reviews and ensure adherence to Salesforce development and coding best practices.
• Ensure effective use of DevOps practices and tools such as SFDX, Git, Jenkins, and CI/CD pipelines.
• Manage and prioritize development activities using Agile tools such as Jira.
• Troubleshoot and resolve technical, integration, and production issues.
• Create and maintain technical documentation for Salesforce solutions and integrations.
• Work closely with business, technical, and leadership teams to ensure successful project delivery.

Required Skills & Experience

Salesforce Technical Skills

• Strong hands-on experience in Salesforce Service Cloud.
• Strong expertise in Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs.
• Experience with Salesforce configuration, customization, and development.
• Strong understanding of Salesforce integrations and third-party application integration.
• Experience with REST/SOAP APIs and web services.

Telephony / Calling System Skills Must Have

• Hands-on experience integrating Salesforce with calling/telephony systems.
• Experience with Enterprise Calling Systems and Salesforce.
• Experience with Salesforce Call Center.
• Experience with Service Cloud Voice.
• Understanding of CTI/telephony integration, call routing, screen pop, call logging, and related Service Cloud capabilities.
• Experience integrating Salesforce with external communication/contact-center platforms.

DevOps & Tools

• Experience with SFDX, Git, Jenkins, CI/CD pipelines, or equivalent Salesforce DevOps tools.
• Good understanding of Salesforce deployment and release management processes.
• Experience working with Jira in an Agile/Scrum environment.

Functional & Leadership Skills

• Strong understanding of Service Cloud business processes and customer service workflows.
• Ability to translate business requirements into scalable Salesforce solutions.
• Proven experience in team management, mentoring developers, and owning technical delivery.
• Strong stakeholder management and communication skills.
• Ability to work effectively with business, technical, and leadership teams.

Certifications

Salesforce certifications such as:

• Salesforce Certified Platform Developer I/II
• Salesforce Certified Administrator
• Salesforce Service Cloud Consultant
• Salesforce Architect certifications

Preferred Qualifications

• Strong experience in Salesforce Service Cloud Voice / Salesforce Call Center / CTI integrations.
• Experience working with global clients and global delivery models.
• Experience in Agile/Scrum methodology.
• Experience handling complex Salesforce integration projects.
• Strong troubleshooting and problem-solving skills.

Ability to drive technical discussions and provide solution recommendations.