Senior Scheduler

Who you are

• We are looking for individuals who are detail-oriented, with excellent communication skills, and able to thrive in a fast-paced environment
• You have 1+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company
• You’re proficient with using technology, software, and cloud based applications (Google Workspace and Slack experience is preferred)
• Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information
• You’re a quick learner and feel comfortable picking up new systems and processes
• You can effectively prioritize among competing tasks and have excellent time management skills
• You have the ability to work through highly detailed processes at an efficient pace
• You’re flexible and can deal with ambiguity from time to time while remaining organized
• You have excellent listening skills and exceptional verbal and written communications skills
• You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company

What the job involves

• As a Senior Scheduler, you will manage and work directly with our clients to schedule their depositions, ensuring that all logistical details are coordinated seamlessly
• Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption
• Manage all client preferences and communicate them to your team, providing white glove service
• Triage incoming Zendesk requests and route to appropriate operations team or account manager
• Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager
• Work with your Scheduling Manager to obtain service agreements for all of your accounts
• Collaborate with cross-functional teams to ensure all client needs are met

The application process

• Background checks, for example, are only conducted after an offer is extended
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications