Senior Scrum Master

Role & responsibilities :

We are looking for an experienced Scrum Master with a strong Salesforce background, hands-on experience with Jira, and exposure to the Manufacturing domain.

Key Responsibilities:

• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Manage and track Agile/Scrum delivery using Jira, including backlog, sprint, velocity, and impediment tracking.
• Work closely with Salesforce development teams, Product Owners, Business Analysts, and stakeholders.
• Coordinate Salesforce implementation, enhancement, integration, and support projects.
• Remove team impediments and proactively manage delivery risks and dependencies.
• Track sprint progress, KPIs, velocity, capacity, and release timelines.
• Support backlog refinement, estimation, prioritization, and continuous improvement.
• Experience working with Salesforce Sales Cloud, Service Cloud, or manufacturing-related Salesforce solutions is preferred.
• Collaborate with business teams to understand manufacturing processes such as supply chain, production, inventory, order management, and customer operations.
• Drive Agile best practices across distributed/cross-functional teams.

Required Skills:

• Strong Scrum Master / Agile delivery experience.
• Hands-on Jira experience.
• Strong understanding of Salesforce ecosystem and Salesforce project delivery.
• Prior experience in the Manufacturing domain.
• Excellent stakeholder management, communication, facilitation, and conflict-resolution skills.
• Experience working with offshore/onshore and cross-functional teams.