Senior Scrum Master

Role : Senior Agile Master

Location : Pune.

Experience: 10 to 14 years.

What awaits you/ Job Profile

• Facilitate and coordinate Agile Scrum processes for CRM product and platform teams.
• Drive Agile transformation and foster a culture of continuous improvement across cross-functional teams.
• Guide and coach teams on Scrum principles, Agile best practices, and outcome-driven delivery.
• Partner with Product Owners, Architects, and Engineering Leads to prioritize and manage product backlogs.
• Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, Backlog Refinement, and Retrospectives.
• Identify, track, and remove impediments impacting team velocity, quality, and delivery commitments.
• Drive release readiness, dependency management, risk mitigation, and stakeholder communication.
• Establish metrics-driven delivery governance through Sprint KPIs, flow metrics, quality indicators, and delivery dashboards.
• Promote DevOps, automation, and continuous delivery practices within CRM teams.
• Enable adoption of AI-powered engineering practices to improve productivity, quality, and operational efficiency.
• Drive AI use cases across the software development lifecycle, including requirement analysis, backlog refinement, test case generation, knowledge management, and operational support.
• Collaborate with business stakeholders, Product Owners, architects, and support teams to ensure alignment of delivery objectives and business priorities.
• Foster a culture of innovation by identifying opportunities for AI-driven process optimization and efficiency improvements.

What should you bring along

• Strong knowledge of Agile Scrum principles, frameworks, and delivery methodologies.
• Proven experience leading Agile teams in enterprise application development environments.
• Strong facilitation, stakeholder management, and conflict resolution skills.
• Excellent communication, coaching, and leadership abilities.
• Strong analytical and problem-solving mindset.
• Experience working with globally distributed teams and multiple stakeholders.
• Ability to drive organizational change and Agile maturity initiatives.
• Passion for leveraging AI technologies to improve team productivity and delivery excellence.

Must have technical skill

• Certification in Agile methodologies such as Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master.
• Hands-on experience with Agile project management tools such as Jira, Azure DevOps, or equivalent.
• Experience working in CRM application delivery projects, preferably Microsoft Dynamics 365 CRM / Power Platform environments.
• Understanding of DevOps practices, CI/CD pipelines, release management, and software quality processes.
• Experience with AI tools such as Microsoft Copilot, GitHub Copilot, Azure AI, ChatGPT Enterprise, or equivalent enterprise AI solutions.
• Strong understanding of Agile metrics including velocity, cycle time, lead time, sprint predictability, and quality KPIs.

Good to have Technical skills

• SAFe Agilist, SAFe Scrum Master, or Kanban certifications.
• Experience with Microsoft Dynamics 365 CRM, Dataverse, Power Platform, and enterprise integrations.
• Knowledge of ITIL, Application Support, Incident Management, and Problem Management processes.
• Conceptual understanding of software development, APIs, database querying, and cloud technologies.
• Experience implementing AI-driven productivity initiatives and intelligent automation solutions.
• Understanding of CRM release governance, production support, and operational excellence practices.