Senior Seafreight Import Controller

To undertake service excellence in building human capability and capacity, encouraging customer engagement and increasing profit(s) per customer whilst managing risk(s). To embark on continous system(s) and process(es) improvements and consistency whilst maintaining our core values and culture.

To strive and achieve our business & departmental principles and touchpoints while maintaining our core values (Teamwork, Trust, Innovation, Respect, Integrity and Quality) and culture.

KEY CUSTOMERS

Internal clients

• Colleagues
• Supervisory staff
• Management staff
• Executive staff

External clients

Savino Del Bene worldwide network

• Savino Del Bene offices
• Sister companies
• Agents

Savino Del Bene service providers

• Debtors
• Creditors

KEY PERFORMANCE AREAS

KEY JOB OUTPUTS

Team Collaboration

• Maintaining discipline and upholding productivity standards
• Promoting teamwork for a friendly & productive environment
• Develop and maintain a high level of moral
• Mentorship, guidance and knowledge sharing (empowering others)
• Share knowledge, ideas and innovative thinking with each other
• Managing & initiating action(s) to prevent occurrences of any non-conformities relating to the stipulated processes & procedures
• Identifying & recording any problems relating to the processes, procedures and the Quality System(s)
• Initiate, recommend and provide solutions through the respective channels
• Strive to continually achieve the following key business drivers and KPI’s,
• Increase profit per customer
• Access to capital
• Positive cash flow
• Customer engagement
• Customer service excellence
• Savino brand awareness
• Risk management
• Continuous systems and process improvements
• Building human capital ahead of demand
• Ensure all ISO requirements are implemented & adhere to at all times by all parties.

Business Processes & Policies

• Identify where automation, intergration and technologies can be implemented to improve the deliverables of Savino Del Bene
• Develop new strategies for certain markets, clients, trades, routes and modes
• Analyze trends and data conclusions
• Analyze client activity, volumes moved, routes in operation, profits and losses
• Ensure all processes are adhered to and QA points are in place
• Ensure compliance and accreditation within the ISO system
• Close all / any gaps that might be present
• Strategic involvement with KAM’s (Key Account Manager) to establish client opportunities and securing for new or extension business
• Full Seafreight Import (Forwarding & Clearing) function to be handled with all associated activities & requirements.
• Full Seafreight Import (Forwarding & Clearing) function to be handled with all associated activities & requirements.

Service Providers & Savino Del Bene Network

• Ensure SLA’s (Service Level Agreements) are monitored, measured and up to standard on services received from SP’s.
• Address any deviations / changes on the required level.
• Identify where automation, intergration and technologies can be implemented to improve.
• Quarterly evaluation & meetings of SP’s and to ensure contracts & Standard Terms & Trading Conditions (STTC’s) are in place.
• Ensure competitive buying rates are achieved, harnessed and passed onto the respective departments
• Negotiate standardized / better buying rates and extended credit terms with all SP’s
• Appoint new service SP’s that are market innovators within the same frameworks as above
• Blacklist / suspend support to those SP’s that are not performing or are problematic or no longer viable
• Strive for common / same directed support with SP’s to ensure all Savino offices align strategic support for maximum benefit harnessing

Customer Engagement

• External client visit(s) where required and opportunities arise.
• Ensure SLA’s are monitored, measured and up to standard on service provided to clients.
• Address any deviations / changes on the required level
• Customer feedback, [email protected] , service delivery failures, service delivery success
• Eliminate risks to loose any clients whilst constantly growing the relationship
• Use any new processes, strategies, systems from one client (sector) to another client (sector) – clone success
• View clients as individual business units
• Pool & apply resources
• Identify where automation, intergration and technologies can be implemented in order to improve

Financial Input

• Ensure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing)
• Ensure each client’s rate increases (annual, contractual, revenue, statutory or otherwise) are completed & implemented within the required time frames, deadlines and requirements
• Ensure standardize (but client specific i.e. adapted) pricing structures are in place
• Updating monthly FCL, LCL, seafreight, fuel surcharges and any other rates.
• Ensure on-time invoicing reporting (unbilled report & accruals)
• Ensure on-time delivery report
• Ensure on-time query resolutions for debtors & creditors (SP’s)
• Ensure on-time query resolutions CBO and debtors management (customers)

QUALIFICATIONS REQUIRED

• Matric
• Diploma/Degree in Logistics Management or in Transport and Supply Chain Management and/or relevant Tertiary equivalent qualification.

EXPERIENCE REQUIRED

• Seafreight Imports experience
• Min 5 years related experience in the field
• Core mode (air) fundamental principles

1. Sea forwarding procedures
2. Sea clearing procedures
3. Import procedures
4. Customs procedures
5. Carrier (airlines) processes and procedures (requirements)
6. Transporter and network processes and procedures (requirements)
7. Customer liaison
8. Disputes, resolutions and settlements

SKILLS AND KNOWLEDGE REQUIRED

Skills

• Mathematical analysis
• Trend analysis
• Negotiation skills
• Management skills
• Time management
• Customer engagement
• Query Resolutions
• Computer literacy - System & software literacy, MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
• L-Shipping (In House systems)
• Shipshape would be beneficial

Knowledge

• Savino Del Bene rate / pricing structure(s)
• Service provider(s) rate / pricing structure(s)
• Savino Del Bene client / sector structure(s)
• Savino Del Bene network structure(s)
• Alternatives available within the service offerings and sectors
• Industry relatedness and the type of services offered
• How activities can be priced
• How synergies can be achieved
• Market powers

PERSONAL ATTRIBUTES/BEHAVIOURS/ATTITUDES

The following primary attributes are required for effective job performance.

• Savino Core Values (Innovation, Respect, Trust, Teamwork, Quality and Integrity)
• Propensity to own
• Propensity to hand off
• Disciplined
• Resilient
• Frustration Handling
• Conflict Handling
• Problem Solving
• Responsiveness
• Self-confidence
• People Positive
• Attention to detail and Accuracy
• Professional and Presentable at all times
• Remain calm and collected when handling Pressure

All applicants for this position must understand and adhere to Savino’s core values.

• Teamwork : Work together to achieve our common goals, ensuring our competitive edge and develop better solutions; Principles: Utilize our collective experience and the power of teams.
• Trust : An unwavering confidence in each other and our Abilities to do the right thing; Principles : Delegate authority to the appropriate level. Retain accountability for delegated work. Meet the expectations of your role. Honor agreements.
• Innovation : Striving for a better way and leading the market into technology and customer service; Principles : Learn from mistakes. Regard all ideas as good ideas. Look beyond the horizon. Encourage learning and acceptance of challenge.
• Respect : Appreciate and consider each other and our differences. Confidentiality of our Clients; Principles : Talk with people rather than about them. Seek and listen to the views of others. The client’s interests come first.
• Integrity : Committed to be open and honest in all our dealings internally and externally. We pride ourselves on always doing what is right. Principles : Ensure constructive and open communication and conversation. Ensure visibility of decision-making processes. Honor your promises and agreements.
• Quality : Maintaining world-class standards in all our work, no matter how big or small the job. Principles: Quality Engagement, Quality Leadership, Quality Process, Improvement, Evidence-based decision making, Relationship Management and Quality Branding.

All applications must be forwarded to:

Savino Del Bene Recruitment

E-mail address:

[email protected]

Closing Date:

Wednesday, 30 September 2026

N.B

Please consider your application as unsuccessful should you not be shortlisted within two weeks from the closing date .

INTERNAL/EXTERNAL OPPORTUNITY – HUMAN RESOURCES SAVINO DEL BENE