Senior Security Engineer (Customer Trust EMEA)

• Smartsheet’s customers in Europe, the Middle East, and Africa expect our Customer Trust team to understand their compliance challenges, speak their language, and respond quickly to security assessments
• We’re looking for a Sr. Security Engineer I to lead Customer Trust operations across EMEA—responding to security questionnaires, managing vendor risk assessments, and building trusted relationships with enterprise customers in these regions
• You will be responsible for questionnaire triage, completion, and queue management for EMEA customers
• You’ll work closely with EMEA sales teams, understand regional compliance requirements (GDPR, EU data protection, sector-specific frameworks), and ensure Smartsheet maintains a strong reputation for responsiveness and technical credibility in these high-value markets
• You will work remotely from the UK and report to our Sr. Director, GRC Engineering, based in the US

Benefits

• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• US employees receive 12 paid holidays per year
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• Teleworking options from any registered location (role specific)
• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Monthly contributions toward your pension
• Mployer-paid Private Medical and Dental, additional cost for family members- Strong understanding of GDPR, EU data protection, and regional compliance requirements: Familiarity with data residency, data processing agreements, DPIAs, and how cloud services operate within EU regulatory frameworks
• A degree in Computer Science, Computer Engineering, Cybersecurity or a related field or equivalent practical experience
• 5+ years of experience in customer trust, vendor risk management, security assessment, or customer-facing security roles at SaaS or cloud platform companies
• Excellent written and verbal communication: Ability to explain technical security concepts clearly to both technical and non-technical stakeholders, and to adapt communication style for different audiences
• Solid technical security foundation: Understanding of cloud architecture, access controls, encryption, incident response, data handling, and security best practices sufficient to provide credible responses to technical questions
• Eligible to work in the United Kingdom
• Knowledge of GRC frameworks: Working knowledge of SOC 2, ISO 27001, and compliance standards commonly referenced in EMEA assessments
• Queue and project management skills: Comfort with ticketing systems, SLA tracking, and managing multiple concurrent questionnaires and customer interactions
• Proven experience completing and responding to customer security questionnaires, vendor assessments, and RFIs
• Fluency in an additional European language. Ability to respond to technical security questions in multiple languages
• Professional security certifications: CISSP, CCSK, CISM, CompTIA Security+, or equivalent
• Experience with industry-specific EMEA compliance requirements (financial services, healthcare, government contracting)
• Background in SaaS customer trust or security operations in European companies
• Familiarity with tools and platforms used for questionnaire management and vendor risk (Targhee, OneTrust, SAFE, or similar)