Senior Security Engineer (Incident Response)

• Join the team as Twilio’s next Senior Security Engineer, Incident Response
• The Security Incident Response Team (SIRT) is looking for a Senior Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments
• You will work within a team that partners with R&D Engineering and R&D Business teams to develop scalable processes and technical solutions
• You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)!
• You will help us to grow our global, scaled team and program
• Be an Owner: Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications
• Write It Down: Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams
• Wear the customer’s shoes: Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity
• Ruthlessly Prioritize: Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents
• Don’t Settle: Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment
• Draw the Owl: Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents
• Empower Others: Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work
• Be Inclusive: Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections
• Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment
• Experience working across a technology stack on difficult security challenges and initiatives
• Subject-matter expert on security issues and technologies
• Experience in either AWS, GCP, or other large cloud platform
• Ability to influence and build effective working relationships with every level of the organization
• Proven experience: 5+ years of security incident response in a production-cloud environment
• Excellent written and verbal communication skills
• Experience with SOAR tools and automating manual security processes
• Experience with SIEM platforms and the ability to extend their functionality
• AI Model Security & Posture Management: Support Implementation of controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning
• AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data
• Artifact & Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code
• Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks- Applications for this role are intended to be accepted until 30th Aug, but may change based on business needs