Senior Security Operations Lead

Position summary:

Single technical lead across all three towers. Major-incident commander, owner of operational quality, detection engineering strategy and the customer service-review cadence.

Key Roles & Responsibilities:

• Command P1 major incidents across security and infrastructure end to end.
• Own the detection engineering roadmap and use-case lifecycle in Exaforce; set the threat-hunting cadence.
• Chair change advisory for the network estate, aligned with Apstra intent-based design.
• Own SLAs/KPIs and lead monthly service reviews with the customer.
• Oversee capacity and tuning: log volumes against the 350 GB/day license, EPS trending, Fleak reduction opportunities.
• Act as escalation interface to customer engineering and vendors; approve runbook and authority matrix changes.
• Develop team capability: certification plan, cross-training matrix, shift-quality audits.

Mandatory Qualifications:

• BE/BTech (CS/IT/E&TC) or equivalent.
• 10–14 years, including 3+ years leading 247 operations (SOC and/or NOC).
• Incident command track record on P1s with executive-visible outcomes.
• Architecture-level grasp of SIEM pipelines, GCP, and data-center networking.
• Customer-facing gravitas; crisp written reporting.

Preferred Qualifications:

• ITIL Expert or PMP; GCTI/GNFA-level depth.
• GPU/HPC or hyperscale data-center operations experience; presales/solutioning exposure.